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About the Role
The Client Services Representative serves as the primary point of contact for clients, delivering elevated, personalized service that reflects discretion, warmth and excellence. This role anticipates client needs, resolves inquiries with grace and efficiency, and ensures every interaction feels curated and seamless.
Responsibilities
- Champion a culture of elevated hospitality rooted in discretion, personalization and warmth.
- Act as the first escalation point for complex service situations, resolving concerns with empathy and brand alignment.
- Ensure every client interaction reflects the highest standard of luxury retail and white glove service.
- Partner with the Docent Teams to align hospitality tone and floor coverage.
- Collaborate with Store Leadership on service concerns and work to resolve.
- Support event execution and high profile visits with precision and discretion as needed.
Requirements
- Previous experience in luxury hospitality or luxury retails, hospitality or high touch service environment.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills to guide, support, and motivate team members.
- Proven ability to adhere to policies and maintain operational standards in a professional and consistent manner.
- Detail-oriented with strong problem-solving skills to ensure accuracy in order processing and curbside operations.
- Ability to partner effectively with management and cross-functional teams to address issues and support overall store operations.
Skills
- Elevated hospitality mindset
- Service Recovery Expertise
- Emotional Intelligence
Location
- New York
Work Type
- Full-time
Salary/Compensations
- $19.61 - $24.51
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
- Employee discount
About the Company
- A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury.
- The iconic store at 5th Avenue and 58th Street is a singular destination for discerning customers around the world.
- BG.com showcases coveted collections for men and women in an unparalleled online shopping experience.
- Bergdorf Goodman is part of Saks Global's portfolio of top luxury retail brands and real estate assets.
Equal Opportunity
- Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.
- If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store.
- If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact candidatesupport@saks.com.