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About the Role

The Convention Services Manager is responsible for coordinating meetings, conventions, and special events, synchronizing client needs with hotel staff to ensure effective event execution. The role requires a passion for building and motivating teams, a guest-focused approach, and achievement-oriented leadership.

Responsibilities

• Negotiate food and beverage prices, function space, and hotel services.
• Confirm group requirements in writing to clients and hotel departments.
• Assist clients with menu planning, coordination, and event logistics.
• Work with sales staff to service and solicit new business.
• Up-sell client events and manage function space and room block inventory.
• Facilitate services agreed upon by the sales office and clients.
• Report and communicate event needs between the client and hotel.
• Prepare and distribute amenity request forms and follow up on delivery.
• Check function room set ups prior to guest arrival and ensure client requirements are met.
• Welcome group contacts upon arrival and ensure guest satisfaction.
• Monitor and ensure all functions are set up, refreshed, and broken down on schedule.
• Execute and distribute Banquet Event Orders (BEO) and contracts.
• Conduct hotel and banquet facility tours and entertain qualified clients.
• Follow up with clients to ensure satisfaction and secure future bookings.
• Promote teamwork and quality service through interdepartmental communication.
• Interact with outside contacts such as guests, airlines, wholesalers, and corporate accounts.
• Perform other duties as assigned.

Requirements

• 2 years of hotel-related sales experience required.
• Hotel events, sales, and/or conference services experience preferred.
• 1 year of catering sales experience in a 4-Diamond hotel with 8,000+ sqft of function space preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize and organize work assignments.
• Delphi FDC and Opera PMS experience a plus.
• Proficient with Microsoft Office Suite or related software.
• Must be able to work in a fast-paced environment.
• Ability to carry, lift or pull items weighing up to 50lbs and pushing and / or pulling approximately 200lbs.
• Frequently standing, bending, climbing, kneeling, and moving about the hotel.
• Must complete a full application in addition to attaching a resume.

Skills

• Communication skills
• Interpersonal skills
• Customer service skills
• Organizational skills
• Attention to detail
• Analytical skills
• Problem-solving skills
• Prioritization skills
• Microsoft Office Suite proficiency

Location

• On-site

Work Type

• Full-time
• On-site

Experience Level

• 2 years of hotel-related sales experience
• 1 year of catering sales experience

Education Level

• High school degree or equivalent
• Bachelor's Degree preferred

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

About the Company

• Sonesta International Hotels is the 8th largest hotel company in the U.S. and is growing fast.
• We offer an epic blend of full-service and focused hotels in major cities, with a uniquely diverse portfolio of owned, managed, and franchised properties.
• We are driven by the human side of hospitality, delivering service with passion, loyalty with purpose, and experiences that connect.
• Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries.

Equal Opportunity

• Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.