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About the Role
The Sales Associate is responsible for cultivating strong guest relationships and delivering operational excellence as part of a team that achieves high standards of results.
Responsibilities
- Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills.
- Serve as a Casa de Montecristo brand ambassador.
- Build relationships with customers.
- Proactively and effectively communicate product features and benefits, as well as promotional information.
- Demonstrate a tenacious drive for results.
- Become a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
- Develop and maintain strong knowledge of Casa de Montecristo products.
- Assist in the complete operations of the store.
- Perform all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
- Follow all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
- Maintain visual and cleanliness standards to support the brand image.
- Ensure a comfortable, responsible and safe environment.
- Perform other duties as assigned.
Requirements
- Previous experience in a retail, hospitality or other service-centric environment.
- POS and/or computer skills needed.
- Ability to work a flexible schedule (night, weekends, holidays).
- Exceptional interpersonal skills.
- Hands-on team player with a strong work ethic.
- Passionate and persistent about delivering a stellar guest experience.
- A track record of meeting challenging sales and operational goals.
- Demonstrated flexibility and emotional intelligence to adapt to frequently changing business conditions with energy and accountability.
- Regularly required to stand; walk; use hands, reach with hands and arms; and talk or hear.
- Frequently required to climb or balance and stoop, kneel or sit.
- Must frequently lift and/or move up to 35 pounds.
- Specific vision abilities required include the ability to adjust focus.
Skills
- Selling skills
- Communication skills
- Sales skills
- Interpersonal skills
- Teamwork
- Work ethic
- Flexibility
- Emotional intelligence
- POS skills
- Computer skills
- Cigar knowledge (a plus)
About the Company
- Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.