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About the Role

The Retail Infrastructure Specialist is responsible for the stability, performance, and continuous improvement of technology supporting Dolce & Gabbana in the United States and Canada, focusing on store-side technology, connectivity, and end-user infrastructure. This role combines hands-on technical ownership with proactive coordination across the regional IT team to ensure a seamless customer and employee experience.

Responsibilities

• Act proactively and transparently to ensure the optimal functioning of network, connectivity, and end-user infrastructure at retail locations and corporate, including switches, firewalls, wireless access points, and residual on-premise servers.
• Oversee the lifecycle of Retail Store Technology, ensuring stability, functionality, and efficiency across all locations.
• Prevent and troubleshoot infrastructure- and application-related issues, escalating when appropriate and maintaining full ownership until resolution.
• Manage backups, business continuity routines, and disaster recovery procedures within scope, aligning with global standards as the cloud transition progresses.
• Coordinate and assist the provisioning and installation of new equipment during upgrade cycles, new store openings, and other business expansions, in close coordination with the regional and global teams.
• Coordinate external vendors as needed.
• Collaborate and coordinate closely with the IT Project & Support Specialist and the PC & Telecommunications Specialist on shared activities such as store openings, hardware rollouts, and end-user support.
• Collaborate with corporate, retail, and project stakeholders to anticipate support needs, improve user experience, and identify opportunities to streamline retail technology.
• Maintain and update documentation, asset records, and other shared materials to ensure accuracy and usability across the team.

Requirements

• Strong knowledge of retail store technology, POS systems, and store-side connectivity.
• Solid understanding of networking fundamentals (LAN/WAN, SD-WAN, Wi-Fi, firewalls) and enterprise end-user computing.
• Working knowledge of cloud and SaaS-based services and their integration with retail operations.
• Windows Server administration skills to support residual on-premise systems at the stores and corporate.
• Cybersecurity fundamentals applied to retail and end-user environments.
• Know-how to formalize and draw up documentation relating to projects, processes, and infrastructure changes.
• Demonstrated ability to balance hands-on technical work with cross-functional coordination across peers and external vendors.
• Familiarity with SD-WAN deployments and modern retail connectivity standards.
• Cybersecurity awareness applied to day-to-day operations.
• Ability to perform calmly and maintain a professional demeanor in fast-paced retail contexts.
• Open to occasional travel across the region.
• Excellent teamwork and communication skills, with a client-oriented mindset and ability to listen effectively.

Skills

• Retail store technology
• POS systems
• Store-side connectivity
• Networking fundamentals (LAN/WAN, SD-WAN, Wi-Fi, firewalls)
• Enterprise end-user computing
• Cloud and SaaS-based services
• Windows Server administration
• Cybersecurity fundamentals
• Documentation
• Microsoft 365
• Azure
• SD-WAN deployments

Location

• USA – NEW YORK - NY

Work Type

• Onsite

Experience Level

• 3+ years of experience in a comparable role
• Meaningful component in retail IT or POS support

Salary/Compensations

• $85,000 - $100,000

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) plan
• FSA plans

About the Company

• Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage.
• Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality.
• Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.
• A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility.
• Together, we continue to shape timeless fashion, while advancing the Brand’s vision of sustainable luxury.

Equal Opportunity

• Dolce & Gabbana is committed to building a diverse workforce.
• We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.
• It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world.
• As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.