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About the Role

The Front Desk Associate role is an opportunity for the right candidate to engage with families, providing a welcoming, first-class experience. This role requires a responsible, dynamic individual to manage administrative tasks for the medical team, aligning with the company's mission, vision, values, and culture.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives.
• Coordinates escalations and urgent issues for timely resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Employs Core values to help patients, families, and team members navigate systems.
• Monitors and manages patient flow, assisting families with self-registration.
• Stays current on workflows, responsibilities, and technology through distributed education.
• Registers all patients, maintaining accurate and complete patient accounts with demographics, insurance, and financial information while maintaining HIPAA compliance.
• Manages and acts upon all incoming patient documents, mail, and correspondence.
• Maintains confidentiality and privacy of all patient accounts and adheres to HIPAA guidelines.
• Performs opening and closing duties including organizing, stocking, sanitizing, and reconciling.
• Executes other duties as assigned.

Requirements

• Ability to work a minimum of two full 14-hour shifts per week, including at least one weekend day.
• Ability to work flexible work schedules based on office needs.
• Ability to travel to another site within reason.
• Ability to calculate simple figures.
• Ability to navigate multiple computer systems.
• Prior experience in a healthcare environment and knowledge of medical insurance preferred.
• Prior Front Desk, concierge, customer service or other hospitality experience preferred.
• Socially perceptive and ability to relate to children and how they interact with their families.
• Comfortability with routinely shifting demands.

Skills

• Professional and personal skills
• Organization
• Multi-tasking
• Intermediate skills with Microsoft Office Suite
• Excellent customer service skills
• Excellent telephone skills
• Strong verbal communication skills
• Strong written communication skills
• Professional demeanor
• Friendly demeanor
• Quality focused
• Detail oriented
• Outstanding time management skills
• Outstanding organizational skills
• Outstanding critical thinking skills
• Superior situational awareness
• Ability to successfully react to urgent situations

Location

• On-site

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• High school diploma or GED

Salary/Compensations

• $18 - $25/hour

Benefits

• Not specified

About the Company

• Committed to bringing passion and customer focus to the business.
• PM Pediatric Care is an equal employment opportunity employer.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.