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About the Role

As a Quality Resident Liaison, you will serve as the front-line quality representative at Tesla, ensuring our products meet the highest standards of performance, compliance, and customer satisfaction. Operating within a fast-paced Just-In-Time manufacturing environment, you will support production quality, manage containment and audit activities, and act as the critical communication bridge between our plant and the customer. This role is ideal for someone who thrives in customer-facing environments, excels at problem solving, and is confident working independently on the production floor.

Responsibilities

Serve as the primary quality interface between our team and Tesla, representing the customer’s voice at all times.
Build strong working relationships with Tesla teams through regular communication (minimum 3 touchpoints per shift).
Maintain positive, professional relationships that reinforce trust and partnership.
Perform buffer inspections, validate sequences, and complete product audits at Tesla’s buffer area.
Identify quality issues early, initiate containment, and establish clean points before customer claims are formally issued.
Support and participate in 8D problem-solving and troubleshooting activities.
Communicate customer claims promptly, including defect descriptions, images, traceability details, and Tesla-specific requirements.
Support product launches and customer trials at the Tesla site.
Understand customer requirements thoroughly and provide feedback that drives benchmarking and internal improvements.
Complete shift handoff reports and ensure accurate electronic distribution of information.
Prepare daily/weekly concern and non-conformance reports for both customer and internal teams.
Conduct audits on sequence loads and document findings.
Collaborate with Logistics/LO as needed (e.g., expediting).
Support plant teams with real-time insights into customer issues and quality concerns.

Requirements

Grade 12 / OSSD required.
Post-secondary education in Quality or Technical fields preferred.
3+ years in Quality, Technical, or Liaison roles in manufacturing; Tier-1 automotive strongly preferred.
Strong communication skills (written and verbal).
Effective conflict management and problem-solving abilities.
Hands-on experience using tools and performing quality inspections.
Knowledge of IATF 16949, ISO 14001, and Customer Specific Requirements (CSR).
English required; Spanish, German, or French are assets.
Work is performed on-site at Tesla in a fast-paced, non-climate-controlled environment with changing temperatures.
Extended periods of standing and walking required.
Must be able to lift up to 50 lbs, bend, twist, stoop, and reach at multiple heights.
Frequent handling of tools, materials, and inspection equipment.
Must maintain strong situational awareness in a noisy, active production area.
Flexibility to adjust to schedule changes, work independently, and adapt to shifting production needs.

Skills

Quality
Technical
Liaison
Manufacturing
Tier-1 automotive
Communication skills (written and verbal)
Conflict management
Problem-solving
Quality inspections
IATF 16949
ISO 14001
Customer Specific Requirements (CSR)
Spanish
German
French

Location

Austin, TX

Work Type

Full-Time
On-site

Experience Level

3+ years

Education Level

Grade 12 / OSSD
Post-secondary education in Quality or Technical fields

About the Company

OPmobility is a global group with a purpose to keep people and goods moving safely, smarter, and sustainably everywhere.
At OPmobility, people truly matter. We are committed to building inclusive teams, promoting diversity and equality, and ensuring that every application is considered fairly - because the future of mobility is built by diverse perspectives, bold ideas, and people who dare to move forward.
Innovation is therefore not a buzzword, but a natural part of everyday work. You’ll grow in an international environment where cutting-edge technologies, industrial excellence, and real-world impact come together to tackle the challenges of tomorrow’s automotive industry.
Founded in 1946 by Pierre Burelle, OPmobility, known until 2024 as Plastic Omnium, has transformed itself into a player in sustainable and connected mobility. Today, OPmobility develops technological solutions across four areas of expertise: exterior and lighting systems, the integration of complex modules, technologies related to energy storage, hydrogen and electrification, and a division dedicated to the development of embedded software and digital solutions.
With €11.5 billion in revenue in 2025, 152 factories, 40 R&D centers, and nearly 38,100 employees across 28 countries, OPmobility combines global scale with local impact. All driven by a shared ambition to accelerate the automotive energy transition.

Equal Opportunity

We are committed to building inclusive teams, promoting diversity and equality, and ensuring that every application is considered fairly.