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About the Role

The Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees by enforcing hotel policies and procedures and documenting all assigned tasks.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist guests and associates with safety, security, and hotel operations.
• Initiate and follow up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates, ensuring all documentation, reporting, and witness statements are completed promptly.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts.
• Maintain accurate records, including camera monitoring, shift activity logs, codebooks, and employee/guest interactions.
• Monitor visitor and vendor access to the property.
• Escort and interact with special guests requiring privacy when entering/exiting the hotel through heart-of-house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Prepare incident and accident reports accurately and in the specified format.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems, and closely monitoring security of building doors, service areas, delivery areas, and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

Requirements

• Must possess a Valid Ontario Ministry Security Guard License.
• Previous Loss Prevention/Security experience preferred.
• Must be able to stand and walk for up to 4 hours per shift.
• Must be able to communicate effectively by telephone, email, radio, and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is required.
• Knowledge of Ontario Criminal Code, Trespass to Property Act & Ontario Use of Force.
• Must be able to remain calm and professional during stressful situations.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends, and holidays.

Skills

• Communication
• Basic computer knowledge
• Calmness under pressure
• Record keeping
• Investigation
• Security monitoring

Location

• Toronto

Work Type

• Full-time

Experience Level

• Preferred experience in Loss Prevention/Security

Education Level

• First Aid/CPR Certification

Salary/Compensations

• $30 – $32 annually

About the Company

• With a legacy spanning over 120 years, The Omni King Edward Hotel stands as Toronto’s first and longest-standing luxury hotel.
• Blending rich history with timeless elegance and modern hospitality, this landmark property has become a cherished destination for both locals and visitors.
• Located in the heart of downtown Toronto, it offers convenient access to the city’s celebrated restaurants, cultural attractions, and premier shopping districts.
• The Omni King Edward Hotel embodies the spirit of Toronto, vibrant, diverse, and welcoming.
• Associates of The Omni King Edward Hotel take pride in being part of a workplace defined by respect, gratitude, and empowerment, supported by comprehensive training, mentorship, and a shared commitment to exceptional service.
• If you’re a friendly, motivated individual with a passion for creating memorable experiences, The Omni King Edward Hotel may be your perfect match.

Equal Opportunity

• Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
• Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
• If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.