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About the Role

B Lab is seeking a Regional IT Support Administrator to provide day-to-day end user support to staff within their region. This role shares responsibility for network-wide technology platforms and general end user support, while owning regional onboarding, offboarding, endpoint device provisioning, and hands-on support for physical technology needs. The role will also lead the rollout and adoption of standardized systems, tools, and workflows within their region.

Responsibilities

Serve as part of a shared, network-wide team providing day-to-day technical support to staff across the B Lab network.
Maintain and contribute to a shared network-wide knowledge base.
Provision and de-provision accounts, hardware, and systems access for staff joining or leaving the organization.
Configure, deploy, and maintain end user devices for staff within the region, following network-wide standards and security practices.
Provide hands-on support for physical technology needs within the region, including laptop and hardware troubleshooting, device replacement, and servicing of office technology.
Coordinate with vendors or outside repair services for hardware issues within the region when needed.
Manage the physical logistics of endpoint provisioning and retrieval for regional staff.
Lead the regional rollout of new tools, systems, and workflows defined by central Operational Technology leadership.
Provide training and support to regional staff on new systems and security practices.
Provide feedback to central leadership on regional adoption challenges, or gaps in standardized tooling.

Requirements

Minimum 2+ work experience in a support/IT administrative role
Technical knowledge of and comfort with troubleshooting macOS and Windows
Familiarity with cloud-based tools such as Google Workspace
Experience with mobile device management (MDM) platforms such as Jamf, Intune, or similar
Comfort providing remote technical support
Experience with device provisioning and endpoint management
Passion for B Lab’s mission
Relentless problem solver, with a collaborative style and a systems-thinking approach
Ready to take on growing challenges in a complex, global organization
Positive outlook, and a consistent and positive manner working with others
Strong desire to learn, improve and apply
Know when to drive a workstream independently
Know when to recommend outside resources, and how to advise leadership on technology and security strategy
Strong understanding of networking concepts, cybersecurity, and implementing best practices to ensure compliance with data and regulatory tech laws
Resume
Complete responses to our standard set of application questions
Must hold U.S. work authorization without any time limitations or any other restrictions
Must be a resident of New York State at the start of employment
Must be within commuting distance of our office in NYC

Skills

macOS troubleshooting
Windows troubleshooting
Google Workspace
Jamf
Intune
Remote technical support
Device provisioning
Endpoint management
Networking concepts
Cybersecurity
Data and regulatory tech laws

Location

New York, NY

Work Type

Full-Time
Remote-first
On-site (for onboarding)

Experience Level

2+ years

Salary/Compensations

$85,000 - $102,000

Benefits

Health benefits package including access to medical, vision and dental coverage
15 days paid time off for vacation (prorated in first year)
Additional paid time off for organizational closures
403(b) with a match of up to 3%
Unlimited sick and personal time
40 hours paid time off for community service (after first year)
Paid parental leave (after first year)
Time and budget for professional development (after first year)

About the Company

B Lab™ is the nonprofit behind Certified B Corporations™, a community of businesses that meet verified social, environmental, and governance standards.
Our movement is working towards a more inclusive, equitable, and fair economic system.
B Lab began in 2006 with the idea that a different kind of economy was not only possible — it was necessary.
B Lab became known for certifying B Corporations™, companies that meet verified standards of social and environmental performance, accountability, and transparency.
We help mobilize a global community of businesses committed to collective action on society’s most critical challenges.
In 2010, B Lab was part of successfully drafting and passing benefit corporation in Maryland, the first U.S. state to do so.
In 2024, leaders from across the network agreed to evolve into a more integrated organization that embodies interdependence.
This next iteration of our global network will balance global coherence with local agency to achieve our vision of economic systems change.