Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Referral & Care Coordinator will manage patient referrals from receipt through completion, coordinating referrals received by phone, fax, and electronic referral portals. This role will oversee referral documentation, insurance verification, prior authorizations, scheduling coordination, and communication with patients and healthcare partners. The ideal candidate is organized, proactive, comfortable with change, and interested in taking ownership of continuous improvement. A critical part of the role is closing the loop with referring providers by ensuring they receive timely updates on referral status and patient outcomes.

Responsibilities

Receive, review, and process referrals received through phone, fax, and electronic referral portals
Verify and maintain accurate patient, insurance, referral, and provider information in the EHR
Coordinate referrals from receipt through completion, including prior authorizations and insurance approvals
Monitor outstanding referrals and proactively follow up on missing information, authorizations, or appointments
Close the loop with referring providers by communicating referral status and appropriate patient outcomes, including completed, missed, canceled, or refused appointments
Manage calls through the private physician/provider line and assist referring offices with referral-related questions
Process and route referral documentation and incoming faxes appropriately
Communicate professionally with patients, providers, referring offices, insurance representatives, and healthcare partners
Maintain compliance with Apex Skin policies, HIPAA, and applicable privacy standards
Identify and implement opportunities to improve referral workflows, communication, and efficiency
Adapt to evolving processes and priorities as Apex Skin grows
Perform other duties as assigned

Requirements

High school diploma or equivalent required
1–3 years of experience in medical referrals, insurance verification, prior authorizations, care coordination, or related healthcare administration preferred
Experience with EHR systems and electronic referral platforms; EpicCare Link and/or LeadingReach preferred
Dermatology, specialty practice, hospital, or other fast-paced healthcare experience preferred
Strong organizational, communication, and problem-solving skills
Exceptional attention to detail and ability to manage multiple priorities
Ability to work independently, follow through on open items, and create structure in an evolving environment
Interest in process improvement and willingness to take ownership of workflow enhancements
Professional, patient-focused approach with the ability to remain calm and effective under pressure
All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination
Hepatitis B vaccination series is also strongly recommended for clinical staff

Skills

EHR systems
Electronic referral platforms
EpicCare Link
LeadingReach
Organizational skills
Communication skills
Problem-solving skills
Attention to detail
Ability to manage multiple priorities
Ability to work independently
Process improvement
HIPAA
OSHA

Location

Northeast Ohio

Work Type

Full-time
Hybrid flexibility may be available

Experience Level

1-3 years preferred

Education Level

High school diploma or equivalent required

Salary/Compensations

$20.00–$24.00/hr

Benefits

Training
Mentoring
Development opportunities

About the Company

Apex Skin's mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence.
We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care.
Our team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive.
Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences.
Apex Skin fosters a collaborative, patient-first environment built on compassion, clinical excellence, and teamwork.
We believe in a respectful and supportive workplace where employees feel valued, trusted, and empowered to contribute to exceptional patient experiences and meaningful clinical care.

Equal Opportunity

Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.