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About the Role
This role is responsible for providing exceptional guest service within the In-Room Dining department, ensuring accuracy in billing, maintaining cleanliness standards, and restocking mini-bar items. The position offers an opportunity to be part of an innovative hotel team in a fast-growing market.
Responsibilities
- Consistently offer professional, friendly and engaging service
- Collect in-house guest and arrival lists for the day
- Record mini-bar items used to ensure accuracy in billing
- Ensure in room service-ware items are clean and meet standards
- Restock all mini-bar items in fridge prior to guests’ arrival and during their stay
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Perform other duties as assigned
Requirements
- Previous service experience is an asset
- Previous Point of Sale System experience is an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues without constant supervision
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 20 lbs.
- Frequent kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
Skills
- Communication skills
- Organizational skills
- Interpersonal skills
- Problem solving skills
Location
- Austin
Work Type
- Full-Time
- Permanent
Benefits
- Paid time off
- Medical, Dental and Vision Insurance
- 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Educational Assistance for further development
- Opportunity to develop talent and grow within the property and across the world
- Ability to make a difference through Corporate Social Responsibility activities
About the Company
- Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
- Accor is a worldwide leader in hospitality.
- Accor supports employees to grow and learn every day, making sure that work brings purpose to life.
- Accor offers limitless possibilities for career journeys.
Equal Opportunity
- Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
- We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.