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About the Role

Empower AI provides AI solutions for government agencies, enabling workforce transformation and enhancing productivity. This role supports the Department of State by providing on-site Site Systems Administrator (SA) services to ensure effective IT operations and mission support.

Responsibilities

• Manage the installation, maintenance, and proactive monitoring of hardware including servers, network switches, routers, workstations, and peripherals.
• Manage the installation, maintenance, and proactive monitoring of customer applications such as AD, System Center Configuration Manager/Post Administration Tool, Travel Document Issuance System, Passport Records Imaging System Management, Automated Cash Register System, and other locally installed CA applications.
• Manage security and vendor patches, updates, vSphere Installation Bundles (VIBs), and Oracle/SQL databases.
• Enforce security controls in alignment with DoS policies, including AD administration, vSphere/OS remediation, and security compliance tools.
• Ensure the confidentiality, integrity, availability, efficiency, and effectiveness of systems, software, hardware, and data.
• Provide technical support for testing and evaluation.
• Execute regular data backups, restores, and purging procedures.
• Coordinate hardware/software upgrades, consolidations, and equipment retirements.
• Log, manage, and resolve all incidents and service requests in the Ticket Management System (Service Now).
• Initiate, track, and document all configuration changes for hardware, software, and permissions.
• Monitor system performance for anomalies.
• Maintain current site topology diagrams, system configurations, and comprehensive technical documentation.

Requirements

• 2+ years of experience
• Associate's degree or equivalent
• Secret Security Clearance

Skills

• AD administration
• vSphere/OS remediation
• Security compliance tools
• Data backups
• Data restores
• Data purging
• Hardware/software upgrades
• Ticket Management System (Service Now)
• Site topology diagrams
• System configurations
• Technical documentation

Location

• United States

Work Type

• On-site

Experience Level

• 2+ years

Education Level

• Associate's degree or equivalent

About the Company

• Empower AI provides AI solutions for government agencies, enabling workforce transformation and enhancing productivity.
• Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions.
• The Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation.
• Recognized as a 2024 Military Friendly Employer by Viqtory.

Equal Opportunity

• All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success.
• It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
• Empower AI is a VEVRAA Federal Contractor.