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About the Role

The Home Care Client Services Coordinator is responsible for coordinating caregiver placement and visit confirmations between Home Health Aides and patients. This role involves creating and maintaining staff schedules, confirming attendance, and communicating with caregivers, patients, and their families while adhering to company policies. The coordinator also performs case management for their assigned caseload to ensure the highest quality of service.

Responsibilities

Coordinate placement of services between clients and caregivers using HHAeXchange.
Maintain a caseload of 90-115 patients, ensuring they receive optimal homecare service.
Participate in departmental trainings.
Assist the Team Lead with coverage and collaborate with team members on staffing challenges.
Communicate with department staff regarding scheduling, availability, attendance, and larger issues, ensuring documentation is updated in HHAeXchange.
Verify caregiver attendance for scheduled cases and prioritize staffing for no-shows, call-outs, or missed visits based on patient needs.
Respond promptly to incoming calls, emails, or faxes from physicians, contracts, or clients requesting report status or information.
Communicate with patients and their families regarding appointment scheduling, physician plans of care, and changes or cancellations.
Document communication with caregivers in HHAeXchange, coordinate caregiver schedules, and maintain a monthly schedule of services.
Verify billed services against requested services.
Maintain patient confidentiality, privacy, dignity, and respect.
Participate in patient case conferences, in-service programs, caregiver exit interviews, and orientation.
Manage phone calls in a supportive and reassuring manner for patients, families, physicians, and others.

Requirements

High school diploma or GED equivalent.
Knowledge of HHAeXchange is highly preferred.
Bilingual fluency in Spanish.
Strong interpersonal and communication skills.
Ability to handle difficult or sensitive situations in person or on the phone.
Excellent customer service with empathy and patience when working with the elderly population.
Ability to multitask and work in an extremely fast-paced environment.
Ability to maintain a professional demeanor when handling issues.

Skills

HHAeXchange
Spanish fluency
Interpersonal skills
Communication skills
Customer service
Empathy
Patience
Multitasking
Professional demeanor

Location

White Plains, NY

Work Type

Full-time
Onsite

Education Level

High school diploma/GED equivalent

Benefits

Health, dental, and vision insurance
401(k) with company match
Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
Professional development opportunities
Mission-driven work in an innovative healthcare space

About the Company

True Care is a LHCSA providing outstanding home care service in the New York Metropolitan area, upstate New York, Westchester and Colorado (under the Andrea's Angels name).
Our passionate dedication to our clients sets True Care apart.
We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them.
It is our mission to continue to raise the standard of homecare services.
We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness.
The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.