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About the Role

The Intake Specialist is the primary point of contact for multiple programs, requiring a high level of professionalism in appearance, demeanor, and client interaction. This role coordinates the intake process, reviews eligibility, schedules appointments, makes referrals, and determines services based on case evaluations.

Responsibilities

• Receives callers and visitors, answers questions, takes messages, provides information/referrals, and schedules intake appointments.
• Screens and assesses individuals for program eligibility and determines appropriate next steps.
• Reviews eligibility documentation for compliance with contractual guidelines.
• Coordinates with supervisor to schedule new client intakes.
• Ensures client resources are up-to-date and available in the reception area.
• Performs periodic outreach activities to publicize services.
• Ensures the reception area is well-maintained and safe.
• Receives and sorts mail and deliveries.
• Performs data entry, filing, copying, and faxing of documents.
• Ensures staff and clients sign daily logs.
• Assists in preparing letters and documents for community-based outreach activities.
• Performs other duties as assigned by the supervisor or program directors.

Requirements

• Bilingual English/Spanish required.
• Knowledge of the NYC public benefits system, HRA and DHS.
• Experience working in non-profit organizations.
• Commitment to social justice.
• Excellent communication skills and ability to advocate.
• Ability to work independently and collaborate with a team.
• Entrepreneurial spirit, ability to problem solve and build relationships.

Location

• Brooklyn, NY

Work Type

• Full Time

Education Level

• Bachelors degree preferred
• High School Diploma or equivalent required

Salary/Compensations

• $23.07 - $26.92 Hourly

About the Company

• The Community Empowerment Center site administers the Atlas (SEPS), SSVF, Homebase and STEHP programs.

Equal Opportunity

• It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.