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About the Role
The Customer Product Operations team is the core engine of DOSS and the success of our customers. This unique role sits at the intersection of product, data, operations, implementation and customer partnership, responsible for the entire post-sales product operations and implementation lifecycle.
Responsibilities
- Own e2e post sales customer lifecycle from discovery, design, product implementation and go-live across our bigger clients
- Conduct cross functional deep dives across customer organization to map end-to-end business processes and workflows
- Drive build of new product capabilities that help support DOSS’s push to upper mid market and ENT clients
- Lead and mentor a pod of associates across a number of concurrent projects
- Build best in class practices and processes across the entire team
- Translate process flows into product design and configuration within the DOSS platform
- Collaborate with technical teams on integrations and data migrations required for successful implementations
- Manage UAT, training, and go-live support, and build relationships with clients to drive retention and potentially upsell
- Lead initiatives to drive improvements in DOSS product and customer lifecycle processes via automation and AI
Requirements
- 6-10 years in engineering (industrial, process, computer etc.), consulting, finance, operations, product operations or technical program management at a technology company
- Systems Thinker; able to traverse, untangle, and reassemble interconnected people, process, and technology
- Experience in high-pressure roles within startups, consulting, finance etc.
- Ability to grok hard engineering and logic problems from a place of intuition
- Ability to cut through noise, synthesize, and get to the right answers fast
- Strong analytical mindset
Skills
- ERP experience (a plus)
- SQL (a plus)
Location
- San Francisco
Work Type
- In-office
Experience Level
- 6-10 years
Salary/Compensations
- Competitive salary + meaningful equity
Benefits
- 100% Coverage for individuals Premium medical, dental & vision coverage
- 401(k), immediate eligibility
- Lunch in-office 5 days/week (and dinner when needed)
- Flexible/unlimited PTO
- Commuter (BART/MUNI/CalTrain) and equipment stipends
- Wellness & Fitness stipend
- Generous parental leave
- Relocation assistance available
About the Company
- DOSS is building an Operations Cloud for the real world.
- A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across: Procurement, Inventory, Orders, Fulfillment, Finance.
- Built to replace spreadsheet chaos and rigid, consultant-heavy ERPs.
- Fast time-to-value, adaptable as the business evolves.
- Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation.
- We recently raised a $55M Series B, co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC.
- DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence.