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About the Role

As Lead UX Designer on the cross-border payments initiative, you will define design direction for a product that does not yet fully exist. This role is for a designer energized by first-principles thinking, who can hold strategic ambiguity and produce clear, considered work. You will work as an individual contributor while playing a leading role across the workstream, partnering with product, engineering, strategy, compliance, and partner financial institutions.

Responsibilities

Lead UX design direction for the cross-border payments initiative, from research and concept exploration through detailed interaction design and published UX standards.
Translate complex payment mechanics (cross-border rails, currency conversion, stablecoin infrastructure, compliance flows) into simple and trustworthy experiences.
Develop UX guidelines and frameworks for consistent implementation across the Zelle® network by partner financial institutions.
Commission, participate in, and synthesize user research and usability testing to ground decisions in real behavior.
Proactively identify design risks, edge cases, and systemic issues, and drive resolution across teams.

Requirements

8+ years of UX/product design experience, with a portfolio showing leadership-level craft and strategic thinking across complex products.
Deep domain expertise in payments or fintech; direct experience with cross-border, international, or multi-currency flows strongly preferred.
Fluency in payment systems: rails, cross-border mechanics, the role of intermediaries, and how compliance constraints shape user experience.
Experience operating in a platform or network model, designing for ecosystems where you influence but do not directly control the end-user surface.
Strong visual design sensibility; proficiency in Figma and prototyping tools.
Exceptional written and verbal communication — clear, precise, and persuasive with non-design audiences.
Experience authoring UX guidelines or design standards for external or partner consumption.
Must independently possess the eligibility to work in the United States for any employer at the date of hire.
This position is ineligible for employment Visa sponsorship.

Skills

Figma
Prototyping tools
Webflow
Front-end familiarity (HTML/CSS)

Location

Scottsdale
San Francisco
Chicago
New York

Work Type

Hybrid

Experience Level

8+ years of UX/product design experience
Leadership-level craft
Strategic thinking
Prior design leadership experience

Salary/Compensations

$131,000 - $160,000 (Phoenix, AZ / Chicago, IL)
$157,000 - $192,000 (New York, NY / San Francisco, CA)

Benefits

Competitive medical (PPO/HDHP), dental, and vision plans
Company contributions to Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA)
401(k) Retirement Plan with 100% Company Safe Harbor Match on first 6% deferral
Flexible Time Off for Exempt employees
Generous PTO for Non-Exempt employees
11 paid company holidays
Paid volunteer day
12 weeks of Paid Parental Leave
Maven Family Planning support (egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work)

About the Company

Early Warning has powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and more.
As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Zelle® moves over $1 trillion a year across more than 150 million enrolled accounts.
In October 2025, Early Warning Services announced the next chapter: expanding the Zelle® network to enable cross-border money movement.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.
The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.