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About the Role

The Metropolitan Opera is seeking enthusiastic and service-oriented Part-Time Customer Care Representatives for the Inbound Call Center. This is an opportunity to work for the largest classical music organization in the US and contribute to the daily operations of a cultural landmark. In this role, you will be part of a diverse team of colleagues helping to create meaningful experiences for opera lovers with every interaction.

Responsibilities

Respond to inbound customer inquiries by providing exceptional customer service.
Handle inquiries about performances and services.
Process ticket orders.
Process Membership sales.
Perform general account maintenance.
Upsell customers to additional performances, advanced membership levels, and/or new products or services.

Requirements

Minimum 1 year customer service experience within a fast-paced environment; non-profit, performing arts, and/or call center preferred but not required.
High comfort level with digital systems and computer-based work; Tessitura or CRM experience preferred but not required.
Must have flexibility with scheduling.
Must be able to work evening and weekend shifts as organization needs require.
Regularly required to sit, talk, and listen for long periods of time both on a computer and phone.
Frequently required to use repetitive hand motions and to stand, walk, reach, and bend.

Skills

Excellent communication skills
Ability to listen carefully to customize each customer inquiry
Fast learner who is able to quickly adapt to new technology, procedures, and product offerings.

Location

Remote
Onsite

Work Type

Part-Time
Hybrid

Experience Level

1 year

Salary/Compensations

$18.75 - $18.75 an hour

About the Company

The Metropolitan Opera is the largest classical music organization in the US.
The Metropolitan Opera is a cultural landmark.

Equal Opportunity

The Metropolitan Opera is an equal opportunity employer.
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.