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About the Role
Arctiq invites analytical and technically skilled individuals passionate about system reliability to join our Network Operations Center (NOC) team as a NOC Specialist. This role is responsible for monitoring, supporting, and maintaining critical network and infrastructure systems, analyzing alerts, troubleshooting outages, escalating incidents, and proactively ensuring service stability and performance.
Responsibilities
- Monitor and analyze network, systems, and services for performance issues, outages, and security concerns in real time.
- Respond to and troubleshoot incidents, escalating to senior engineers or other teams when necessary.
- Use diagnostic tools and established processes to investigate and resolve service disruptions.
- Collaborate with Network and Infrastructure Engineers to plan and implement proactive monitoring, automation, and performance optimization.
- Work directly with customers to support investigations, resolve issues, and provide timely updates.
- Contribute to the development and enhancement of operational processes, policies, and standards.
- Provide excellent customer service and ensure client satisfaction by meeting or exceeding expectations.
- Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
- Work non-traditional hours and participate in a 24x7 on-call rotation to ensure continuous support.
Requirements
- Demonstrate hands-on experience with Cisco ISE and Cisco Secure Network Analytics (SNA).
- 3-5 years of experience in an IT infrastructure, network operations, or technical support role.
- Demonstrated expertise in one or more of the following: network monitoring and troubleshooting, infrastructure operations, systems administration, or incident response.
- Strong understanding of networking fundamentals (TCP/IP, DNS, routing, switching, firewalls).
- Experience with network/system monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar).
- Excellent oral and written communication skills.
- Ability to work effectively and collaboratively in a high-performance team environment.
- Strong commitment to customer service and operational excellence.
- Experience working in diverse technical teams or client-facing environments.
- Ability to work in a fast-paced, 24x7 environment and adapt quickly to changing priorities.
- General network experience (e.g., Palo Alto, Cisco, Fortinet).
- Cisco ISE experience relating to operational reviews, troubleshooting of events and alerts, service performance and availability monitoring, portal management, device profile monitoring, and patch management.
Skills
- Cisco ISE
- Cisco Secure Network Analytics (SNA)
- Network monitoring and troubleshooting
- Infrastructure operations
- Systems administration
- Incident response
- TCP/IP
- DNS
- Routing
- Switching
- Firewalls
- SolarWinds
- Nagios
- Splunk
- Palo Alto
- Cisco
- Fortinet
Experience Level
- 3-5 years
About the Company
- Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management.
- We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model.
- Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve.
- Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.
Equal Opportunity
- Arctiq is an equal opportunity employer.
- If you need any accommodations or adjustments throughout the interview process and beyond, please let us know.
- We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.