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About the Role

The Sr. Director, Forward Deployed Engineering (US East) will lead Scale’s enterprise customer engagements across the Eastern United States. This role sits at the intersection of customer leadership, applied AI, and execution—owning how Scale partners with Fortune 500 executives to design, build, and deploy AI-powered systems that deliver measurable business outcomes. As a regional leader and peer to Scale’s existing Forward Deployed leadership, you will manage and grow multidisciplinary teams of applied scientists and full-stack engineers, shape how we deliver agentic AI applications in customer environments, and set the bar for executive-level customer engagement. This is a high-impact leadership role in a period of regional expansion and organizational evolution.

Responsibilities

Lead all US East enterprise customer engagements, serving as the senior technical and delivery executive for Scale’s most strategic accounts.
Partner closely with Sales, Product, and Engineering leadership to support customer acquisition, expansion, and long-term success.
Build and manage forward-deployed teams composed of applied scientists and full-stack software engineers, structured into customer-specific technical pods.
Own end-to-end delivery execution for customer deployments, ensuring reliability, rigor, and measurable business impact.
Guide teams in building production-grade, agentic AI applications for Fortune 500 enterprises.
Establish and enforce an evals-first approach to customer deployments, ensuring performance, safety, and reliability standards are met.
Lead senior-level technical conversations with customer executives, demonstrating Scale’s credibility as a trusted AI partner.
Support technical upsell conversations by articulating architectural tradeoffs, capabilities, and future-state possibilities.
Hire, develop, and mentor forward-deployed leaders and ICs, including training teams on executive-level customer interaction and professional standards.
Help shape Scale’s regional forward-deployed strategy as part of a broader global and US restructuring.

Requirements

12+ years of experience in software engineering, applied ML, or AI systems, with significant leadership responsibility.
Proven experience leading customer-facing technical teams delivering complex systems for large enterprise customers.
Executive presence and credibility with senior Fortune 500 stakeholders, including experience navigating high-stakes technical discussions.
Strong technical foundation in either applied machine learning or full-stack / distributed systems engineering (strength in one, fluency in the other).
Demonstrated ability to translate ambiguous customer needs into concrete technical solutions and delivery plans.
Experience partnering with sales and product teams in pre-sales, expansion, and delivery contexts.
A track record of building, scaling, and managing high-performing multidisciplinary teams.

Skills

Generative AI deployment
Agentic systems deployment
Consulting
Forward-deployed engineering
Professional services for technical products
Building evaluation frameworks for ML or AI system performance
Regional technical leadership
Multi-account technical leadership

Location

US East

Work Type

Full-time

Experience Level

Director
Sr. Director

Salary/Compensations

$285,200—$356,500 USD

Benefits

Comprehensive health, dental and vision coverage
Retirement benefits
Learning and development stipend
Generous PTO
Commuter stipend

About the Company

Scale’s mission is to develop reliable AI systems for the world’s most important decisions.
We work with leading enterprises to bring generative AI safely into production—powering real-world impact through rigorous evaluation, deployment, and execution.
Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact.
We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force.
We are expanding our team to accelerate the development of AI applications.

Equal Opportunity

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.
We comply with the United States Department of Labor's Pay Transparency provision.