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About the Role

Chime is seeking a Director of Engineering to lead the AI & App Experience (AAX) organization, responsible for developing the next generation of the Chime member experience. This includes Jade, Chime’s AI-powered financial assistant, AI platform infrastructure, core app experiences, and the shared design system. The role involves owning the multi-quarter strategy for AAX engineering, translating company priorities into scalable plans, building and leading tech leader managers and senior technical staff, setting the technical bar for AI-native products, and collaborating with Product, Design, Data Science, and Risk teams.

Responsibilities

Own the multi-quarter strategy for AAX engineering, translating company and product priorities into roadmap plans across consumer facing AI experiences, AI Platform, App Journey, and Design Systems.
Build, lead, and hire a high-caliber leadership bench of highly technical leaders/IC’s as well as building a team culture that exemplifies a builder mindset.
Partner with your team to set technical direction for the org, driving architectural alignment across our consumer facing AI experiences, AI Platform, App Journey, and Design System.
Continue to drive our AI-native engineering culture: setting the bar for how LLM-powered features get shipped safely at scale.
Own engineering’s strategic role in product direction, partnering with Product, Design, Data Science, and Risk leadership to shape roadmaps, challenge assumptions, and integrate platform and member value into long-range plans.
Represent AAX and engineering more broadly in cross-functional and executive forums, connecting the org’s work to company-wide strategy and outcomes.
Cultivate a high-performing culture across the org, modeling Chime’s values and ensuring strong talent, performance, and career development practices on every team.
Ensure the org maintains strong operational practices — on-call, monitoring, and incident response — for every service/experience the team owns.
Contribute to overall engineering initiatives as a member of Chime’s engineering leadership team.

Requirements

10+ years of software engineering experience, including 5+ years managing managers or leading multi-team engineering organizations.
A track record of building and scaling AI/LLM-powered consumer products, with the technical depth to guide future investments and technical direction.
Experience hiring, developing, and retaining engineering leaders (TLM’s and Staff+ ICs), and building leadership pipelines and succession plans.
Strong technical fundamentals across relevant parts of the stack (e.g., React Native, Python or Ruby on Rails, GraphQL, distributed systems) and the judgment to know where to go deep.
Demonstrated ability to translate company and product strategy into multi-quarter engineering plans, and to adapt org design as priorities and scale evolve.
Excellent executive communication skills — you can craft a compelling narrative that connects org strategy to business outcomes for senior leaders and cross-functional partners.
Experience partnering closely with Product, Design, Data Science, and Risk/Compliance functions in a regulated or high-trust environment (fintech experience a strong plus).
AI-native fluency and a genuine interest in AI-native ways of working, with a track record of fostering that practice across teams rather than treating it as someone else’s job.
The desire to make a huge difference at a growing company, and the ability to motivate teams through delivery on aggressive schedules and goals.

Skills

React Native
Python
Ruby on Rails
GraphQL
Distributed systems
AI-native
LLM-powered products

Location

Onsite

Work Type

Full-time
Hybrid

Experience Level

Director
10+ years of software engineering experience
5+ years managing managers

Salary/Compensations

$269,000.00 - $373,000.00

Benefits

Bonus
Competitive equity package
Backup child, elder, and pet care
Subsidized commuter benefits
Comprehensive health, financial, and wellbeing benefits
Generous vacation policy
Company-wide paid days off
1% of your time off to support local community organizations
Annual wellness stipend
Up to 22 weeks of paid parental leave for birthing parents
12 weeks of paid parental leave for non-birthing parents
Access to family planning reimbursement

About the Company

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Equal Opportunity

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.