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About the Role

You will manage and develop a customer base of approximately 80 clients and contacts, focusing on public sector clients such as job centers and employment agencies. The role involves identifying needs, asking the right questions, and developing solutions in collaboration with clients, emphasizing long-term relationship building over quick sales.

Responsibilities

• Manage and develop an existing customer base of around 80 clients and contacts.
• Conduct discussions with job centers, employment agencies, and other public sector clients.
• Identify needs, ask pertinent questions, and develop concrete next steps.
• Plan customer activities and consistently follow through on agreements.
• Collaborate closely with internal sales and program teams.
• Document activities and customer contacts in a structured manner within the CRM.
• Visit clients regularly in person.

Requirements

• First experience in account management, sales, customer success, consulting, customer support, or a comparable field.
• Very good German language skills, both written and spoken.
• Structured and reliable way of working.
• Confident use of digital tools; experience with CRM and Microsoft 365 is helpful.
• Willingness to work regularly in the Berlin office.
• Willingness to travel approximately 25%.
• Experience in the public sector, with an educational provider, or in dealing with public clients is a definite plus, but not a requirement.

Skills

• Customer relationship management
• Sales
• Customer Success
• Consulting
• Customer support
• Communication
• Needs analysis
• CRM software
• Microsoft 365

Location

• Berlin
• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• Entry-level to Mid-level

Salary/Compensations

• €60,000 - €70,000 OTE

Benefits

• Existing customer base instead of cold acquisition
• Approximately 25% travel, with about three weeks per month primarily hybrid in Berlin and one week traveling to clients.
• Work with social impact, supporting individuals in developing new career perspectives.
• Structured onboarding and development opportunities, including practical onboarding, coaching, and seminar observations.
• Company mobile phone.
• Subsidies for public transport or Urban Sports Club.
• Central workplace in Berlin-Friedrichshain.

About the Company

• An established, certified educational provider based in Berlin.
• The company collaborates with job centers, employment agencies, and other public clients.
• Develops educational and coaching programs for individuals entering the job market.
• The position is initially limited to twelve months, with a clear perspective and desire for extension or long-term collaboration.