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About the Role

Empower AI provides AI solutions for government agencies, enabling workforce transformation and enhancing productivity. This role supports the Department of State by providing on-site Site Systems Administrator services to ensure IT services are delivered effectively to users.

Responsibilities

• Manage installation, maintenance, and proactive monitoring of hardware (servers, network switches, routers, workstations, hard drives, driver license readers, barcode readers, printers, digital scanners, etc.) and customer applications (AD, System Center Configuration Manager/Post Administration Tool, Travel Document Issuance System, Passport Records Imaging System Management, Automated Cash Register System, and other locally installed customer applications).
• Manage security and vendor patches, updates, vSphere Installation Bundles (VIBs), and Oracle/SQL databases.
• Enforce security controls in alignment with DoS policies, including AD administration (user accounts/privileges), vSphere/OS remediation, and security compliance tools.
• Ensure confidentiality, integrity, availability, efficiency, and effectiveness of systems, software, hardware, and data.
• Provide technical support for testing and evaluation.
• Execute regular data backups, restores, and purging procedures.
• Coordinate hardware/software upgrades, consolidations, and equipment retirements.
• Log, manage, and resolve all incidents and service requests in the Ticket Management System (Service Now).
• Initiate, track, and document all configuration changes for hardware, software, and permissions.
• Monitor system performance for anomalies.
• Maintain current site topology diagrams, system configurations, and comprehensive technical documentation.
• Provide regular status reporting on all SA activities.
• Manage internal project coordination.
• Promptly notify management of risks (e.g., power outages, environmental issues) affecting IT services.

Requirements

• 5+ years of experience
• Bachelor's in IT or related field
• Secret Security Clearance
• Ability to sit for long periods
• Ability to stand for long periods
• Ability to ambulate throughout an office
• Ability to ambulate between several buildings
• Ability to stoop, kneel, crouch, or crawl as required
• Ability to repeatedly lift and carry weight up to 40 pounds
• Ability to travel by land or air transportation up to 10%

Skills

• AD administration
• vSphere/OS remediation
• Security compliance tools
• Data backups
• Data restores
• Data purging
• System performance monitoring
• Site topology diagram maintenance
• System configuration maintenance
• Technical documentation
• Status reporting
• Project coordination

Location

• United States

Work Type

• On-site

Experience Level

• 5+ years

Education Level

• Bachelor's in IT or related field

About the Company

• Empower AI provides AI solutions for government agencies, enabling workforce transformation and enhancing productivity.
• Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions.
• The Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation.
• Recognized as a 2024 Military Friendly Employer by Viqtory.

Equal Opportunity

• All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success.
• It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
• Empower AI is a VEVRAA Federal Contractor.