Client Service Specialist - Austin, TX at Advisor Talent Solutions | Austin, TX, US | Rezi

Client Service Specialist - Austin, TX at Advisor Talent Solutions

Client Service Specialist - Austin, TX

Advisor Talent Solutions · Austin, TX, US

2 weeks ago

Client Service Specialist - Austin, TX

Advisor Talent Solutions · Austin, TX, US

19 days ago
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About the Role

REAP Financial Group is a boutique investment advisory firm specializing in Retirement Planning. The purpose of this position is to ensure smooth day-to-day operations of the practice while providing superior customer service to existing clients & prospects.

Responsibilities

  • Complete & process new business applications
  • Order & stock new business applications and marketing brochures
  • Receive incoming client service calls in a friendly, warm manner
  • Process & follow-up on client service work
  • Update & review database/CRM to reflect account status regarding new business and/or service
  • Maintain an organized, compliant, and efficient filing system
  • Follow-up on pending business and contact individual client with updates
  • Assist Advisor(s) with pre-appointment preparation
  • Gather account values and complete client review summary for upcoming appointments
  • Manage the new business submitted and new business issued in reporting tool
  • Assist Advisor(s) with client reports and mailings
  • Assist Advisor(s) with educational workshops & client events as needed
  • Act as phone back-up to other office personnel for phone coverage
  • Maintain current Advisor’s licenses and appointments with agencies and companies

Requirements

  • Prior experience working in financial industry
  • 3+ years working alongside a Financial Advisor in a fast-paced office environment
  • Proficiency in MacOS
  • Excels in identifying problems quickly
  • Highly efficient
  • People-Centric
  • Strong get-it-done attitude
  • Zero procrastination
  • Able to move between projects while prioritizing the most important ones first
  • Detailed but not perfectionist
  • Extremely flexible
  • Strong ownership of projects with the ability to let things go when necessary

Skills

  • Texas Life Insurance & Securities License(s) preferred

Location

  • Austin, TX

Work Type

  • In office: Monday – Friday, 9am-5pm

Experience Level

  • 3+ years working alongside a Financial Advisor

Salary/Compensations

  • $45K-$60K/year based on experience

About the Company

  • REAP Financial Group is a boutique investment advisory firm that specializes in Retirement Planning.
  • Advisor Talent Solutions, part of the AE Management, LLC family of companies, supports independent advisor businesses with their hiring needs.