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About the Role

The Banking Customer Service Associate promotes business for the Bank by delivering a high-quality customer service experience to existing and potential customers.

Responsibilities

• Assist customers with routine account-related requests, including opening/modifying/closing accounts and debit cards, funds transfers, stop payments, and inquiries about bank deposit products and service charges.
• Collect customer identification documents in accordance with the Bank's KYC policy.
• Maintain and enhance customer relationships by providing high-quality banking services in a friendly and courteous manner.
• Cross-sell bank products and services based on customer needs, following Bank policies and procedures.
• Research and resolve customer problems, acting as a liaison between customers and other bank departments when necessary.
• Prepare bank correspondences to customers and handle returned mail.
• Prepare reports, including 1099 reports, 1042s reports, W-8 Form updates, CD Pre-maturity Notice reports, and Foreign Exchange Annual Statement reports.
• Input and maintain debit card information within the system.
• Handle daily operations of special depository products such as CDARS, ICS, and School District Deposits.
• Review and consolidate inactive accounts for abandoned property processing according to bank policies and procedures.
• Conduct internal account reconciliation.
• Understand and support compliance with regulatory guidelines, including Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance.
• Send, process, and follow up on Requests for Information (RFI).
• Identify and escalate compliance-related red flags or suspicious activities.
• Adhere to all department and banking policies and procedures to ensure compliance with relevant regulations and rules.

Requirements

• Bachelor’s degree in business or a related field is required; master’s degree is preferred.
• 1-3 years of work experience in banking business and retail banking.
• Strong communication skills.
• Multi-tasking skills.
• Ability to present a professional image at all times.
• Adequate knowledge of banking products and services.
• In-depth knowledge of banking operational procedures to perform duties accurately and efficiently.
• Bilingual capability in Mandarin is required.

Skills

• Communication skills
• Multi-tasking skills
• Banking products and services knowledge
• Banking operational procedure knowledge
• Bilingual (Mandarin)

Location

• N/A

Work Type

• N/A

Experience Level

• 1-3 years

Education Level

• Bachelor's degree
• Master's degree preferred

Salary/Compensations

• USD $42,000.00 - USD $90,000.00 /Yr.

About the Company

• Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions.
• Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.