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About the Role

The Service Advisor - Equipment manages the service quotation process by converting technician findings into customer-ready repair solutions. This role develops service quotations, coordinates warranty claims, communicates with customers, follows up on outstanding opportunities, and partners with technicians to ensure service recommendations are accurately translated into completed work. The Service Advisor supports revenue growth by providing exceptional customer service and driving timely execution of service opportunities.

Responsibilities

Manage the service quotation process.
Convert technician findings into customer-ready repair solutions.
Develop service quotations.
Coordinate warranty claims.
Communicate with customers.
Follow up on outstanding opportunities.
Partner with technicians to ensure service recommendations are accurately translated into completed work.
Support revenue growth through exceptional customer service.
Drive timely execution of service opportunities.

Requirements

High School Diploma or equivalent required, or the equivalent combination of education and experience in the Boiler, Critical Power of HVAC Industry.
7-10 years of field service experience (HVAC, Boiler, or Critical Power) with strong diagnostic and repair knowledge.
Experience preparing service and repair estimates, proposals, or quotations.
Universal EPA CFC certification required; discipline-specific certifications (EGSA, UA Apprenticeship, NATE, STAR) preferred.
OSHA 10 required; OSHA 30 preferred.
Proficiency with Microsoft Office and handheld devices (smartphones, tablets).
Must be authorized to work in the United States.
Must be able to pass pre-employment screenings.
Valid driver’s license (if travel is required).

Skills

Diagnostic and repair knowledge
Service and repair estimate preparation
Proposal preparation
Quotation preparation
Microsoft Office proficiency
Handheld device proficiency

Experience Level

7-10 years of field service experience

Education Level

High School Diploma or equivalent
Universal EPA CFC certification
OSHA 10 certification

Salary/Compensations

$69,878-$93,170 annually

Benefits

Market Leading Medical Benefits
Comprehensive medical, dental, and vision coverage
Generous employer HSA contributions
Paid time off
401(k) with employer match
Wellness programs
Career development opportunities

About the Company

Stark Tech is a leader in facilities and energy solutions.
We specialize in integrating systems, providing energy-efficient equipment and services, and supporting sustainability through innovative technologies.
We invest in our employees by offering a competitive benefits package recognized with Mployer's 2026 Great Employee Benefits designation.
Join our fast-growing, customer-focused organization where your skills and dedication will be valued and rewarded with competitive pay and a positive work environment.