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About the Role

In this Lead position, you will drive the end-to-end UX research practice for a complex, high-impact product portfolio. You will lead both strategic generative research and evaluative studies, shaping how the team uncovers and acts on deep user insights. As a Lead, you will form key partnerships with product, engineering, and design to surface deeply impactful research opportunities, advocate for user-centered decisions in product roadmaps, and provide strategic and thought leadership on UX research practices and methods. You will support less experienced researchers on the team through coaching and peer review.

Responsibilities

Own the full research lifecycle — from intake and scoping through execution to demonstrating measurable business impact.
Quickly synthesize business objectives and customer needs to define the right research scope.
Develop a UX research approach, schedule, and detailed test plan.
Plan, partner with Research Ops on developing strategies on how best to recruit our target audience, script, facilitate, collect, analyze, and document data.
Lead strategic generative research to identify unmet user needs and long-horizon product opportunities.
Identify and articulate user needs first, and then potential usability issues, both verbally and through documentation.
Transform data into prioritized, actionable recommendations within a short turnaround time.
Influence product and design decisions — not just report findings, but drive next steps.
Clearly communicate qualitative analysis, recommendations, and potential design solutions.
Create persuasive presentations for product owners, developers, visual designers, other UX team members, and C-level executives.
Facilitate internal meetings to triage and manage research findings.
Demonstrate the business impact of research through clear before/after framing, behavioral outcomes, or measurable product changes.
Lead research projects involving complex workflows, visualization of large datasets, operating system-level tools, and both web and software environments.

Requirements

Enthusiastic and knowledgeable about the end-to-end product development process, with a special emphasis on demonstrating the business impact of UX research and insights.
Think beyond the click and ask: Why would anyone want to push this button in the first place?
Experienced leader with experience working side by side with Product, Design, and Engineering leaders to solve the right problems at scale.
Can write about research findings in a way that does not require voice-over — clear, compelling, and self-contained.
Deep knowledge and experience with a wide variety of research methods, both qualitative and quantitative.
Ability to triangulate data from many sources.
Deep knowledge and practical experience structuring user needs through fundamental UX frameworks such as Jobs to Be Done (JTBD) and Customer Experience Outcomes (CXOs).
Use frameworks not just to describe user behavior, but to connect research insights directly to business and product decisions.
Experience researching with regulated or compliance-driven professional users (e.g., tax, audit, financial) strongly preferred.
Can keep pace with agile testing while maintaining the strategic perspective needed to give design teams long-term goals for hitting user objectives.
Influence decisions and next steps with product and design partners, are comfortable navigating trade-offs, and advocate for user-centered outcomes in roadmap prioritization.
Experience evaluating AI-powered or agentic product experiences with real users and production data — assessing trust, transparency, error recovery, and non-deterministic output quality.
Experience building, using, or experimenting with AI tools (e.g., Claude and other AI platforms).
Practical experience applying AI to accelerate research workflows, synthesis, and insight generation.
Experience building prototypes with AI tools that pull directly from a body of insights to illustrate recommendations.
A mindset focused on responsible, thoughtful adoption of AI to raise the efficiency and impact of UX research.
Proactive and self-directed — identifies opportunities and acts without waiting for direction.
Provides strategic and thought leadership on UX research practices, methods, and the team's overall research approach.
Partner with other customer insight functions, including Product Marketing and Customer Experience teams to create a more holistic research roadmap and triangulate data.
Takes initiative to shape research strategy, not just execute studies.
Forms key partnerships with product, engineering, and design to unearth deeply impactful research opportunities.
Advocates for user-centered decisions in roadmaps and influences next steps with product and design partners.
Navigates trade-offs thoughtfully and helps teams make informed, user-grounded decisions under constraints.
Supports less experienced UX researchers through coaching, peer review, and mentorship (coaching and peer review — not formal people management).
Continuously raises the bar for what “Lead level” research looks like in quality, influence, and outcomes.
A strong team player who collaborates naturally while operating autonomously and owning results end to end.

Skills

Qualitative analysis and reporting
Interviewing and group facilitation techniques
Contextual Inquiries
Remote Usability Testing
Parallel Prototyping
Persona Development
Un-moderated feedback tools (e.g., UserZoom)
Statistical analysis
Experimental/A-B test design
Survey methodology
User-Centered Design (UCD) methods
Jobs to Be Done (JTBD)
Customer Experience Outcomes (CXOs)
Evaluating AI-powered or agentic product experiences
Building, using, or experimenting with AI tools (e.g., Claude and other AI platforms)
Applying AI to accelerate research workflows, synthesis, and insight generation.
Building prototypes with AI tools
SharePoint
ADO
Linear
Performing studies in a virtual lab environment
Data-logging tools and systems such as Tableau, Qualtrics, Pendo, V0, or other BI analytic programs

Location

Hybrid (2-3 days/week onsite)

Work Type

Hybrid
Full-time

Experience Level

8+ years of experience applying research to high-volume, interactive B2B and B2C applications, rich web-based applications, or websites
Lead

Education Level

Bachelor's degree in a Social Science, or Master's degree in Social Sciences, Interaction Design, Human Factors, Cognitive Psychology, Cognitive Science, or a related field

Salary/Compensations

$127,400 USD - $236,600 USD
$132,800 CAD - $182,800 CAD

Benefits

Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan

About the Company

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
We serve professionals across legal, tax, accounting, compliance, government, and media.
Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.
At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.
Join us and help shape the industries that move society forward.

Equal Opportunity

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law.
If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com.
Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations.
Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations.
More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com