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About the Role

The Retail Assistant Store Manager supports the sales goals and operational duties of the Store Manager. This role also involves hiring, training, and developing staff while cultivating a culture that reflects New Balance's core values. The Assistant Store Manager assumes store leadership in the absence of the Store Manager.

Responsibilities

• Create and maintain a 'Total Customer Satisfaction' culture
• Help the Store Manager achieve financial marks and operational objectives
• Collaborate with Store Manager and District Manager to execute strategic sales plans
• Coach and develop staff
• Help coordinate volunteer opportunities to build brand within communities
• Assist with processing payroll and writing schedules for store associates
• Lead the team when Store Manager is unavailable

Requirements

• 2 years of retail experience (some stores in higher volume areas may require more)
• Proficiency with POS systems and Microsoft Office
• Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention
• Demonstrated ability to lead and be part of a team
• Willingness to work a flexible schedule, including weekends and holidays
• Ability to lift 4 lbs. constantly; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; frequently climb and descend stairs (depending on location)

Location

• Toronto II, Canada

Work Type

• Hybrid

Education Level

• B.A. in Business Administration or related field preferred

Salary/Compensations

• $25.98 - $38.98 Hourly

Benefits

• Flexible Work Schedule

About the Company

• Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world.
• We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged.
• We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
• For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration.
• Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates.
• North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed.
• Our offices are fully open and amenities are available across our North American office locations.

Equal Opportunity

• New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.