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About the Role

Northern Trust is a global leader in wealth management, asset servicing, asset management, and banking services. We guide successful individuals, families, corporations, and institutions, upholding our principles of Service, Expertise, and Integrity since 1889.

Responsibilities

• Manages an account administration unit or function, including performance management and establishing performance standards.
• Determines staffing needs, makes hiring and firing decisions, handles salary administration, and ensures resource availability.
• Participates in developing the business unit strategic plan and sets goals and priorities to ensure objectives are met.
• Develops unit budget and manages expenses.
• Provides leadership and guidance to staff, fostering an environment of employee participation, teamwork, and communication.
• Allocates client accounts based on client needs, complexity, and to maximize satisfaction, maintaining communication to anticipate needs.
• Oversees client servicing activities and resolves complex operational issues.
• Supports sales professionals through effective management of marketing and client service activities.
• Provides technical support and expertise to relationship managers regarding client service delivery.
• Promotes the bank and its products through industry and client conferences, public relations interviews, and task force participation.

Requirements

• Knowledge of institutional trust operations and accounting systems and/or banking products and services.
• Knowledge of general finance and portfolio management concepts.
• Skills in negotiation, delegation, and sales.
• Leadership and organizational skills.
• 7-10 years of experience in a client servicing capacity.
• 2-3 years of experience in a financial services environment.

Skills

• Negotiation
• Delegation
• Sales
• Leadership
• Organizational skills

Experience Level

• 7-10 years
• 2-3 years

About the Company

• Northern Trust is a global leader in innovative wealth management, asset servicing, asset management and banking services.
• Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity.
• With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
• As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability.
• Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
• Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture.
• Employees around the world give their time and talent to work for the greater good of their communities.

Equal Opportunity

• Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities.
• If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.