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About the Role

Operate at the intersection of Product, Operations, and Customer Experience to improve how DoorDash prevents, identifies, and responds to critical safety incidents. Partner closely with Product, Policy, Analytics, and Operations to design scalable solutions for customers' highest-stakes moments.

Responsibilities

• Drive Safety Strategy: Partner with cross-functional teams to identify and execute initiatives that improve how DoorDash prevents, identifies, and responds to safety incidents.
• Own End-to-End Experience: Design and optimize the full lifecycle of safety incident handling, including reporting, workflows, support execution, and tooling.
• Drive Data-Driven Decisions: Leverage data and case-level insights to identify root causes, measure performance, and prioritize opportunities to improve the safety customer experience.
• Influence Cross-Functionally: Collaborate with Product, Engineering, and Operations to ensure safety CX needs are reflected in product and operational decisions.
• Solve Complex Operational Problems: Tackle ambiguous, high-stakes challenges by building scalable processes, driving rigorous execution, and ensuring high-quality outcomes in sensitive situations.

Requirements

• 3–5 years of experience in strategy & operations, business operations, consulting, or a related field in a fast-paced environment.
• Strong strategic thinker capable of breaking down complex problems, prioritizing effectively, and developing clear, structured approaches.
• Highly analytical with the ability to translate complex data into clear insights and actions.
• Strong operator with exceptional attention to detail and a track record of executing effectively in high-pressure, ambiguous environments.
• Track record of independently owning ambiguous initiatives from problem definition through execution.
• Experience leading cross-functional initiatives and influencing stakeholders across Product, Engineering, and Operations.

Location

• United States
• Illinois
• Colorado
• Remote

Work Type

• Full-time

Experience Level

• Mid-level

Education Level

• Bachelor's Degree

Salary/Compensations

• $74,800—$110,000 USD

Benefits

• Opportunities for equity grants
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical benefits
• Dental benefits
• Vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• Flexible paid time off/vacation (for salaried roles)
• 80 hours of paid sick time per year (for salaried roles)

About the Company

• DoorDash's mission is to empower local economies.
• DoorDash is a technology and logistics company.
• DoorDash is growing rapidly and changing constantly.
• DoorDash is committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Equal Opportunity

• We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
• We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
• We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
• No employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
• We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
• We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulation.
• If you need any accommodations, please inform your recruiting contact upon initial connection.