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About the Role
The Shift Leader acts as a monitor and enforcer of daily operations, procedures, staff supervision, and customer experience. This role supports the owners' goals of ensuring customer satisfaction, knowledgeable employees, and a fulfilling customer experience.
Responsibilities
- Supervise front-end staff during assigned shifts.
- Enforce opening, closing, and shift change procedures.
- Count drawers, prepare deposits, and manage funds during closing shifts.
- Share knowledge about Lick Honest Ice Creams products with customers.
- Assist in maintaining staff knowledge base for new flavors and preparation methods.
- Monitor staff performance and report issues to the Shop Manager.
- Enforce schedule adherence and punctuality.
- Guide staff on knowledge, scoop sizes, and customer interaction.
- Address and resolve customer issues and complaints.
- Perform other related duties as requested.
- Follow and enforce company uniform policy.
- Adhere to all policies and procedures in the company handbook.
- Ensure a safe environment by monitoring employee and customer actions.
- Maintain confidentiality of sensitive information.
Requirements
- Must have a food handler's permit.
- Must be available for at least 3 shifts per week.
- Able to communicate clearly and professionally with customers and team members.
- Able to read and comprehend written material.
- Able to stand for shifts up to 8 hours on concrete flooring.
- Able to perform tasks involving repetitive motion.
- Able to use hands to handle, control, or feel objects, tools, or controls.
- Able to manage one's own time and the time of others.
- Able to monitor and control resources, including collecting payments and managing inventory.
- Able to lift 50 lbs.
Skills
- Customer service principles and processes
- Staff supervision
- Conflict resolution
- Time management
- Resource management
- Communication (face-to-face and telephone)
Work Type
- Full-time
About the Company
- Lick Honest Ice Creams