Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

CloudKitchens transforms underutilized properties into smart kitchens to help restaurateurs succeed in online food delivery, making food more affordable, higher quality, and convenient. This role oversees daily operations, facility maintenance, partner onboarding, and customer support.

Responsibilities

• Lead and train a dedicated facility team, handling scheduling, training, and performance management.
• Manage an efficient order fulfillment process and deliver excellent customer service.
• Manage a janitorial team; uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
• Cultivate a positive and inclusive work environment, fostering teamwork and communication across teams and departments.
• Lead facility tours, proactively engage with restaurants for relationship building, and deliver sales pitches.
• Develop and maintain internal relationships to set proper expectations with potential customers and continually seek out value-added opportunities.
• Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise.
• Quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning.
• Manage the overall partner experience, preventing churn, and extending partner lifecycle.
• Participate in planning sessions with management and peers, utilizing data to make decisions.
• Review and report KPI metrics to facility management and contribute to goal setting.
• Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.
• Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines.
• Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.

Requirements

• 2 years of Operations Management experience (Preferred)
• 2 years of Employee Management/Assistant Management experience (Preferred)
• 2 years of Restaurant Management experience (Preferred)
• 2 years of Property Management experience (Preferred)

Location

• New York

Work Type

• Onsite

Salary/Compensations

• $70,000 - $78,000 per year

Benefits

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave

About the Company

• CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone.
• We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they’re in.
• Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.
• We're changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant, all the way through to your favorite global quick-service restaurant chains.