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About the Role

The Dominion House Program Manager is responsible for the overall leadership, administration, and operation of a group home serving adults with mental illness. This role involves ensuring high-quality, recovery-oriented services, staff supervision, regulatory compliance, and program operations management.

Responsibilities

• Oversee the overall leadership, administration, and operation of the group home.
• Ensure the delivery of high-quality, recovery-oriented, person-centered services.
• Provide leadership, supervision, and staff development.
• Maintain compliance with agency and regulatory requirements.
• Oversee program operations, admissions, discharges, client services, budgeting, documentation, Medicaid billing, safety, and quality improvement.
• Promote client independence, recovery, empowerment, dignity, and quality of life.
• Provide person-centered, strength-based, and culturally responsive services.
• Support clients in developing goals, strengths, and independent living skills.
• Monitor program outcomes, quality indicators, client satisfaction, and service delivery.
• Address deficiencies and promote continuous quality improvement.
• Participate in coordinating referrals, screening visits, and admissions.
• Participate in County SPOA, referral, agency, county, and community meetings.
• Supervise Assistant Program Managers and oversee staff supervision, delegation, accountability, and staff development and training.
• Support recruitment, selection, onboarding, development, and performance evaluation of program staff.
• Ensure client records and required documentation are accurate, timely, professional, and maintained.
• Ensure compliance with agency policies, regulatory requirements, and other applicable laws and standards.
• Manage incident reporting and follow-up.
• Oversee Medicaid billing processes.
• Ensure adequate staffing, effective delegation, and continuity of program operations.
• Ensure the program is safe, clean, organized, and well maintained.
• Report and follow up on maintenance, safety, and facility concerns.
• Ensure emergency, safety, and operational procedures are implemented consistently.
• Participate in the program rotating weekday crisis/on-call schedule and weekend community residences on-call schedule.
• Support staff, respond to crises, assess client safety and needs, provide appropriate intervention, and obtain additional services when necessary.
• Provide client transportation when necessary, using agency vehicles.

Requirements

• Minimum of three years of experience working in a residential human services setting, preferably serving individuals with mental illness.
• Minimum of two years of supervisory experience.
• Proficiency with Windows and database applications.
• Demonstrated ability to plan, prioritize, and manage short- and long-term responsibilities.
• Valid and insurable New York State driver's license.
• Reliable access to a personal vehicle for business purposes.
• Successful completion of background checks.

Skills

• Human services or related field
• Supervisory experience
• Windows and database applications
• Electronic client records
• Organizational skills
• Written communication skills
• Verbal communication skills
• Interpersonal communication skills
• Planning
• Prioritization
• Management

Location

• Schenectady

Work Type

• On-site
• Full-time

Experience Level

• 3 years of experience in residential human services
• 2 years of supervisory experience

Education Level

• Bachelor’s degree in human services or a related field preferred
• Equivalent education and extensive relevant human services experience may be considered

Salary/Compensations

• $69,992.00/annual equivalent

Benefits

• Supportive work environment
• Providing A Culture of Caring

About the Company

• Dominion House is a group home in Schenectady that serves adults with a diagnosis of a mental illness in the Schenectady community.
• Mohawk Opportunities is committed to helping individuals living with mental illness achieve stable community living and independence.
• Our goal is to provide services and supports that empower individuals to thrive and achieve their full potential for a happy, independent life in the community of their choice.

Equal Opportunity

• Equal Opportunity Employer
• If you need reasonable accommodation for any part of the application and hiring process, please notify the Sr. Director of Human Resources at 518-836-3980.