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About the Role

Empower your career, be supported by a global community, and reimagine what's possible with technology. Help leading organizations build a more sustainable and inclusive world.

Responsibilities

• Provide customer care support.

Requirements

• Minimum graduation requirements must be met.
• Possess excellent written and oral communication, listening, and comprehension skills.
• Demonstrate stellar customer service skills and the ability to de-escalate customer frustration.
• Exhibit superior problem-solving skills and the ability to work independently and objectively.
• Show dedication to the customer experience with the ability to build and maintain strong relationships.
• Effectively manage multiple tasks and interactions while prioritizing requests and concerns.
• Make sound decisions.
• Adapt effectively to accelerating changes.
• Maintain a secure workspace and effective internet connectivity for remote work.

Skills

• Strong Communication & Customer Service Skills
• Good technical knowledge and troubleshooting skills
• Proficient with Excel and other MS Office tools

Location

• Remote

Work Type

• Full-time

Experience Level

• 1 to 3 years of international contact center experience

Education Level

• Graduation

Salary/Compensations

• $24,310-68,150

Benefits

• Paid time off based on employee grade (A-F): Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs

About the Company

• Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
• A responsible and diverse group of 340,000 team members in more than 50 countries.
• With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
• Delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Equal Opportunity

• Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace.
• Participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.
• Values the rich cultural heritage and contributions of Indigenous Peoples and actively works to create a welcoming and respectful environment.
• All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
• Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
• May capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
• Applicant rights in the United States: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law