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About the Role
Factor's Retail business is scaling from pilot to national expansion. This role supports operational execution for retail supply chain and logistics, ensuring reliable production, shipping, and receiving. It requires strong organizational skills, attention to detail, and comfort with operational data to ensure plans are executed effectively in a fast-moving environment.
Responsibilities
- Support day-to-day Retail supply chain and logistics execution across Target and future retail accounts.
- Track retail production readiness, shipment timing, logistics milestones, delivery status, retailer DC requirements, and service-level risks.
- Coordinate with production, procurement, logistics, co-manufacturing, and internal supply chain teams to ensure retail commitments are operationally supported.
- Maintain operational trackers for POs, shipments, DC appointments, inventory risks, short shipments, service issues, and open action items.
- Support issue resolution for shipments, appointments, retailer receiving requirements, inventory, shelf-life, or service-level issues.
- Help prepare operational inputs for weekly commercial / supply chain meetings, monthly performance reviews, and launch readiness check-ins.
- Support item setup and operational data workflows, including UPC / GTIN / SCC coordination, shipment data, logistics requirements, and retailer readiness inputs.
- Partner with Sales Strategy & Planning on forecast reconciliation, launch timing, promotional volume readiness, and operational implications of commercial changes.
- Support new item launches and new account launches by tracking operational milestones, dependencies, and readiness risks.
- Help document repeatable SOPs for retail logistics, shipment tracking, issue escalation, item setup coordination, and launch readiness.
Requirements
- 3+ years of experience in a CPG supply chain role on an account that services retail, logistics, operations, procurement, production planning, retail operations, CPG operations, consulting, or a related field.
- Experience managing trackers, operational data, shipment details, inventory, POs, production milestones, or cross-functional project plans.
- Strong Excel / Google Sheets skills and comfort working with operational data.
- Strong written and verbal communication skills, with the ability to summarize issues clearly and drive follow-up.
- Experience in CPG, food, grocery, fresh / refrigerated products, logistics, fulfillment, or manufacturing is a plus.
- Ability to work cross-functionally with internal teams and external partners in a fast-moving environment.
- Strong attention to detail, follow-through, and ownership mindset.
Skills
- Highly organized
- Operationally minded
- Detail-oriented
- Strong communicator
- Comfortable with ambiguity
- Data-capable
- Proactive
- Team-oriented
- Excel / Google Sheets
- Written and verbal communication
Location
- NYC
- Chicago, IL
Work Type
- Hybrid
Experience Level
- Senior Associate
- 3+ years of experience
Education Level
- BA/BS preferred in Supply Chain, Operations, Business, Engineering, or a related field.
Salary/Compensations
- $89,775—$100,000 USD (New York)
- $83,475—$92,750 USD (Illinois)
Benefits
- 401k with company match that vest immediately upon participation
- Company equity plan based on role
- Generous PTO, including sabbatical
- Parental leave of up to 16 weeks
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Tuition reimbursement for continuing education (upon 2 years of service)
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
About the Company
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain.
Equal Opportunity
- This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.