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About the Role

This role focuses on delivering excellent customer service, assisting shoppers, and ensuring a positive checkout experience. Responsibilities include managing inventory, maintaining store appearance, and supporting various operational processes to uphold the company's brand promises.

Responsibilities

• Deliver friendly customer service and assist customers in finding products.
• Provide a fast and friendly checkout experience, including cash handling.
• Promote and enroll customers in the Rewards program and Private Label Credit Cards.
• Educate customers on the Voice of Customer (VOC) survey.
• Support Omni channel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POGs) processes.
• Maintain store recovery standards, including merchandise return and general store upkeep.
• Perform Store In Stock Optimization (SISO) and AD set duties.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs for compliance.
• Interact positively and respectfully with team members and customers.
• Cross-train in Custom Framing selling and production.
• Perform other duties as assigned.

Requirements

• Retail and/or customer service experience preferred.
• Must be at least sixteen (16) years or older.
• Applicants in Canada must satisfy federal, provincial, and local legal requirements.

Skills

• Customer service
• Cash handling
• Sales
• Inventory management
• Merchandising
• Omni channel processes
• Custom framing

Location

• TOR-SCARBOROUGH/WEST, ON

Work Type

• Full-time
• Part-time

Experience Level

• Entry Level

Salary/Compensations

• $17.60 - $20.50

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts

About the Company

• The Michaels Companies Inc. is the leading destination for creating and celebrating in North America, operating over 1,300 stores in 49 states and Canada, plus online.
• The company also owns Artistree, a manufacturer of custom and specialty framing merchandise.
• Founded in 1973 and headquartered in Irving, Texas, Michaels is dedicated to fueling the joy of creativity and celebration.

Equal Opportunity

• Michaels is an Equal Opportunity Employer.
• We are here for all Team Members and all customers to create, innovate and be better together.