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About the Role
Prime Group Holdings, LLC, a leading real estate firm, is seeking a results-oriented Sales Supervisor to lead its contact center sales organization during a period of growth. This role is responsible for driving new customer acquisition, maximizing revenue through sales efforts, and developing a high-performing sales culture.
Responsibilities
- Work onsite at our downtown Saratoga Springs, NY location, collaborating with a team of 40+ contact center professionals.
- Develop and execute sales strategies that support organizational growth and revenue objectives.
- Lead the daily sales operations of the contact center to consistently achieve and exceed sales performance goals.
- Drive new customer acquisition through inbound inquiries and outbound sales initiatives.
- Analyze sales data and performance metrics to optimize staffing, productivity, and conversion rates.
- Identify new revenue opportunities and implement initiatives that increase sales performance.
- Lead, coach, and develop supervisors and front-line sales agents to improve selling skills and conversion rates.
- Monitor sales dashboards and key performance indicators to identify trends and implement performance improvements.
- Partner with executive leadership and cross-functional stakeholders to align sales strategies with company objectives.
- Foster a high-performance sales culture focused on accountability, continuous improvement, and customer value.
Requirements
- Associates degree required.
- 10+ years of sales leadership experience within a contact center environment, including at least 4 years managing multi-site operations.
- Demonstrated success leading inbound and outbound sales teams with responsibility for revenue growth.
- Strong analytical skills with experience using sales metrics and performance dashboards.
- Experience developing sales coaching programs and improving conversion performance.
- Familiarity with cloud-based Contact Center systems and CRM platforms.
- Outstanding leadership, communication, and organizational skills.
- Ability to thrive in a fast-paced, high-growth environment while driving measurable business results.
- Passion for building high-performing teams and achieving ambitious sales goals.
Skills
- Sales leadership
- Contact center operations
- Revenue growth
- Sales strategy development
- Performance analysis
- Sales coaching
- Cloud-based Contact Center systems
- CRM platforms
- Leadership
- Communication
- Organizational skills
Location
- Saratoga Springs, NY
Work Type
- Onsite
- Full-time
Experience Level
- 10+ years of sales leadership experience
- 4+ years managing multi-site operations
Education Level
- Bachelor's degree in Business, Finance, Marketing, or a related field preferred
- Associate's degree required
Salary/Compensations
- Salary commensurate with experience
Benefits
- Competitive rate of pay
- Generous benefits program
- Medical insurance
- Dental insurance
- Life insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Paid vacation time
- Paid sick time
- Paid holidays
About the Company
- Prime Group Holdings, LLC is a vertically-integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes.
- Manages $6.7 billion in assets under management, making it one of the largest private owners and operators of self-storage properties globally.
- Portfolio includes 320+ self-storage assets across 28 U.S. states, three Canadian provinces, and the U.S. Virgin Islands, totaling 24+ million rentable square feet.
- Manages three flagship funds on behalf of a global investor base.
- Headquartered in Saratoga Springs, NY, with regional offices in Jupiter, FL and Manhattan, NY, and investment originations offices in Denver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta.
- Employs 700+ professionals.
- Rooted in a culture of respect, teamwork, ethical business practices, accountability, and persistence.
- Values relationships with customers, employees, investors, and stakeholders.
- Recognized by PitchBook as one of the top 10 real estate value-add fund managers in its 2023 Global Manager Performance Score League Tables.
Equal Opportunity
- Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.