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About the Role

Intact Lab is seeking a Manager, Design – E-commerce to create intuitive, user-centered e-commerce experiences that enable Canadians to shop for insurance with ease and confidence. This role is pivotal in shaping the company's e-commerce strategy and leading a team of Product Designers through the entire design process, from research to UI design.

Responsibilities

• Provides clear direction to a team of product designers on user-centered design best practices, principles and approaches.
• Manages experience initiatives within the team and aligns them with business objectives.
• Oversees the creation and development of user-centric e-commerce experiences, ensuring interactions are intuitive, transparent, visually appealing and enhance user experience.
• Helps re-imagine the business processes surrounding the Design practice to maximize value generation from the product and collaboration with Product teams.
• Fosters a strong experimentation and outcome-driven culture through design research, continuous improvement, A/B testing and performance tracking with clear KPIs.
• Provides leadership and knowledge to the Design Team, focusing on the management of professional employees.
• Responsible for the team's performance and results.
• Works closely with cross-functional teams, including product managers, researchers, data analysts, data scientists, and engineers to integrate new capabilities that align with user needs.
• Keeps abreast of the latest developments in AI to inform design strategies and ensure products and processes remain at the forefront of innovation.
• Champions the importance of user feedback in the product-design process, ensuring user perspectives and business objectives are integral to the development and refinement of the shopping journey.
• Participates in setting priorities for the team, building short and long-term product roadmaps, planning appropriate objectives and operational efficiencies to meet or exceed business goals.
• Manages experience initiatives and supports the team in accomplishing project objectives.
• Challenges and leads the team with their expertise.
• Responsible for projecting, measuring and reporting business value of all team initiatives, alongside Product Managers.
• Follows success of implementation and supports improvement of future iterations.
• Responsible for the development of valuable processes and business strategies.
• Manages the performance assessment of processes to support improvement of future iterations.

Requirements

• A bachelor’s degree in Design, Interaction Design, Human-Computer Interaction or any equivalent combination of training and experience.
• At least 8 years of experience in strategy, design and/or digital.
• At least 3 years of experience managing professionals, including managers an asset.
• Proven experience in designing mobile-first e-commerce customer journeys, with a strong portfolio showcasing user-centered shopping journeys.
• Strong experimentation culture with a proven track record with A/B testing strategies and continuous improvement.
• Experience with user research methodologies and applying insights to inform design.
• Familiarity with the latest AI technologies and their applications in enhancing user experiences and design process.
• Knowledge of industry standards and best practices in user-centric design practices.
• Experience in a professional environment to promote work, deliver work, develop and inspire teams, and design world-class methods and approaches.
• Well-versed in design thinking methods and techniques.
• Strategic thinking and the ability to be influential.
• Proven interpersonal and communication skills (verbal and written).
• Need to interact on a regular basis with stakeholders and leadership across business units.
• No Canadian work experience required however must be eligible to work in Canada.
• Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

Skills

• Design
• Interaction Design
• Human-Computer Interaction
• E-commerce
• User-centered design
• UX
• UI
• Product Design
• Digital Strategy
• Team Leadership
• A/B testing
• User Research
• AI Technologies
• Design Thinking
• Strategic Thinking
• Interpersonal Skills
• Communication Skills

Location

• Hybrid

Work Type

• Permanent
• Hybrid

Experience Level

• 8+ years of experience in strategy, design and/or digital
• 3+ years of experience managing professionals

Education Level

• Bachelor's degree in Design, Interaction Design, Human-Computer Interaction or equivalent combination of training and experience

Salary/Compensations

• 118,700 - 145,100
• 15% Annual bonus target with a potential payout of up to double the target

Benefits

• Flexible work arrangements
• Hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Telemedicine
• Wellness account
• Share plan & other savings: up to 12% of salary or even more
• Guaranteed income for life via defined benefit pension plan
• Employee Share Purchase Plan (ESPP) – Intact matching 50% of your net shares.

About the Company

• Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
• Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career.
• In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
• Pay at Intact is about much more than just salary.
• As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Our pension offerings provide flexibility and long-term security for our employees beyond their careers.
• We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Equal Opportunity

• We are an equal opportunity employer
• At Intact, our Value of respect is founded on seeing diversity as a strength.
• We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
• We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
• As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people.
• We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations).
• If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.