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About the Role

The Platform Success Manager (PSM) ensures digital platform capabilities generate measurable business value. This role acts as a liaison between business leaders, regional sales, country teams, and Global Platform Business to drive platform adoption, utilization, business transformation, and execution excellence for assigned global platform initiatives. The PSM translates platform capabilities into tangible business outcomes and supports the organization's transition to a Platform Company.

Responsibilities

Drive adoption and utilization of Xvantage, CRM, IDA, Zendesk, and other platform capabilities.
Develop and execute adoption, utilization, and value-realization plans for new platform capabilities and strategic initiatives.
Onboard C9+ countries to Xvantage standardized processes.
Promote best practices and accelerate platform maturity across business functions.
Support the transformation into a Platform Company by embedding platform-centric work methods.
Drive process standardization, harmonization, and continuous improvement initiatives.
Partner with business leaders to align platform initiatives with strategic business objectives.
Enable organizational change and foster a culture of digital adoption and continuous improvement.
Drive the standardization and implementation of Platform Operating Model (POM) organizational structures.
Act as a trusted advisor to regional and country leaders.
Coach associates and management on leveraging platform capabilities for business outcomes.
Communicate the platform value proposition and ensure alignment with business priorities.
Support the development and execution of enablement, communication, and change management strategies.
Establish and monitor platform adoption, utilization, and business impact metrics.
Identify opportunities for productivity improvements, revenue growth, and operational efficiency.
Provide transparent reporting and actionable insights to stakeholders.
Ensure platform initiatives contribute to strategic business objectives and measurable outcomes.
Serve as the primary connection between regional/country leadership and Global Platform Business teams.
Track progress on Tiers progression and Unified Objectives and translate global platform strategy into local execution plans.
Provide feedback on country-specific requirements and opportunities to influence the platform roadmap.
Support deployment, rollout, and optimization of platform capabilities within the assigned region.

Requirements

Success measured by platform adoption, utilization, growth rates, sales productivity, operational efficiency, stakeholder satisfaction, financial results, strategic transformation achievement, and organizational readiness.
Specialist in technical or business skills with a customer focus.
Four year college degree or equivalent relevant experience.
5+ years of functional experience, including a minimum of 3 years of position-specific experience.
Ability to make significant contributions to processes and systems.
Pass a drug test and successfully pass a pre-employment background check.

Skills

Business & Platform Acumen
Data-Driven Decision Making
KPI & Performance Management
Digital Platform Expertise (CRM, analytics, AI, automation, workflows)
Process Optimization & Operating Models
Change & Transformation Management
Analytical Problem Solving
Strategic Execution
Stakeholder Management
Influencing & Collaboration
Communication & Storytelling
Results Orientation
Cross-Functional Collaboration
Adaptability & Continuous Learning

Location

U.S.

Work Type

Full-time

Experience Level

5+ years functional experience
3+ years position specific experience

Education Level

Four year college degree or equivalent relevant experience

Salary/Compensations

USD $88,700.00 - $150,800.00 per year

Benefits

Healthcare benefits
Paid time off
Parental leave
401(k) plan and company match
Short-term and long-term disability coverage
Basic life insurance
Wellbeing benefits

About the Company

Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, Ingram Micro plays a vital role in the worldwide IT sales channel.
The company brings products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Market reach, diverse solutions and services portfolio, and the digital platform Ingram Micro Xvantage™ set Ingram Micro apart.

Equal Opportunity

Ingram Micro Inc. is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.