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About the Role

Shield AI is seeking a Senior Manager, International Facilities to lead facility operations across a rapidly expanding national portfolio. The role is accountable for the performance of international (non-U.S.) sites after project turnover, including regional and site operations, maintenance and asset reliability, workplace services, vendor delivery, budgets, customer experience, and operational risk. This is a hands-on leadership role requiring the establishment of clear regional accountability, standardization of service delivery, talent development, and building strong operating partnerships.

Responsibilities

Own day-to-day and lifecycle performance across the international facilities portfolio after formal project turnover.
Establish and lead a regional operating model across company regions with clear site accountability and escalation paths.
Develop annual site operating plans, service models, staffing approaches, and priorities based on site tier, mission criticality, hours of operation, and risk.
Serve as the senior international escalation point for facility reliability, workplace service, landlord, vendor, and site-continuity issues.
Establish consistent asset registers, preventive-maintenance programs, work-order practices, critical-spares strategies, and lifecycle-risk visibility.
Set and monitor service levels for critical systems, maintenance, employee requests, and workplace services.
Identify infrastructure risks early and develop operating, maintenance, or capital recommendations with the appropriate functional owner.
Drive root-cause analysis and durable corrective action for recurring failures, outages, backlogs, and service issues.
Lead, coach, and develop regional and site Facilities teammates; establish clear roles, goals, and performance expectations.
Manage IFM and specialist providers through scopes, service levels, scorecards, performance reviews, corrective actions, and renewal recommendations.
Create a consistent workplace and customer-service experience while adapting delivery to manufacturing, engineering, office, hangar, and classified environments.
Build trusted relationships with site leaders and business partners; translate business demand into clear operating plans and service requirements.
Own the International Facilities operating plan, budget inputs, forecast, variance explanations, and resource recommendations in partnership with the Global Facilities Leader and Finance.
Maintain a site risk register, vendor-performance view, critical-action plan, and forward-looking capacity and lifecycle concerns.
Use common KPIs and operating reviews to manage performance, prioritize resources, and escalate material decisions.
Ensure vendors, purchase orders, invoices, contracts, and operating commitments follow Finance, Procurement, and delegation requirements.
Provide operational requirements during site selection, design, and project delivery; participate in design reviews, commissioning, readiness, and move planning.
Formally accept or reject project turnover against documented criteria, then lead post-occupancy stabilization and defect closure.
Partner with EH&S and Security to implement standards, address findings, coordinate incidents, and maintain emergency and continuity readiness.
Coordinate with Real Estate on lease obligations and capacity, while preserving Real Estate ownership of portfolio strategy and transactions.

Requirements

Bachelor's degree or equivalent practical experience in facilities management, engineering, operations, construction, business, or a related field.
12+ years of progressive experience in facilities management, integrated facilities management, corporate real estate operations, engineering operations, or a comparable field.
5+ years leading complex multi-site or regional operations, including direct people leadership and management of outsourced service providers.
Experience operating facilities that support manufacturing, engineering, laboratories, aviation, critical infrastructure, secure environments, or other technically complex work.
Demonstrated ownership of operating budgets, forecasts, contracts, vendor performance, service levels, and facility risk.
Strong working knowledge of maintenance, building systems, preventive maintenance, work-order management, asset lifecycle, and incident response.
Proven ability to build teams, standardize operations, and drive accountability across geographically dispersed locations.
Executive-level communication and judgment, with the ability to translate technical and operational issues into clear business decisions.
Ability to travel frequently and respond to time-sensitive facility priorities as required.

Skills

Facilities management
Integrated facilities management
Corporate real estate operations
Engineering operations
Maintenance
Building systems
Preventive maintenance
Work-order management
Asset lifecycle
Incident response
Budget management
Forecast management
Contract management
Vendor performance management
Service level management
Facility risk management
Team building
Operations standardization
Accountability
Executive-level communication
Judgment
Customer empathy
Technical curiosity
Financial discipline
People leadership
CMMS/EAM
IWMS
Service-management systems
Building-automation systems
Business-intelligence systems
Financial systems

Location

International

Work Type

Full-time

Experience Level

Senior Manager
12+ years of progressive experience
5+ years leading complex multi-site or regional operations

Education Level

Bachelor's degree or equivalent practical experience

Benefits

Comprehensive total rewards package aligned to your country office location

About the Company

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems.
Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies.
With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide.