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About the Role

Ghirardelli's employees are the face of our company and set us apart from other retailers. Join us today!

Responsibilities

• Perform restaurant and retail duties.
• Merchandise, stock, and provide excellent guest service while selling our Premium Chocolate line.
• Provide exceptional Guest service.
• Effectively manage all cash handling and credit card processing procedures utilizing Company Procedures and best practices.
• Assemble various proprietary retail items per the Recipe Guidelines.
• Maintain adequate supply of all retail product both on the sales floor and in back stock.
• Ensure all product is appropriately priced and signed per Company Guidelines.
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display.
• Maintain detailed knowledge of all products, pricing, and Company History.
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities.
• Gift-wrap items for sale per Company Guidelines and Standards.
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition.
• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
• Maintain the stockroom in a clean and orderly fashion.
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager.
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition.
• Properly Set Up, Maintain, and Break Down Fountain Area.
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste.
• Maintain the proper level and all required ice cream flavors.
• Keep knowledge level current of all fountain products and their required preparation.
• Work as a "Topper" or "Scooper" as needed.
• Perform "Semi-Table Service" function as part of overall Guest Satisfaction.
• Maintain all Candy Making equipment and supplies in good working order, and know all recipes.
• Shifts could be up to 2 hours before/after store hours for prep/cleaning.

Requirements

• Must be 18 years old.
• Must be High Energy.
• Must be Reliable.
• Must have a Strong Work Ethic.
• Must be able to work all shifts including Nights and Weekends.
• Previous retail experience is desirable.

Skills

• Basic math computation skills.
• Strong oral and written communication skills.
• Ability to work with little or no supervision.
• Ability to work with a diverse work team and meet adversity with professionalism.
• Ability to manage time effectively.
• Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service.
• Ability to operate a dishwashing machine.

Work Type

• full-time

Education Level

• High school diploma preferred

Salary/Compensations

• $20.00/Hr

Benefits

• Holiday Pay – 1.5x pay for worked holidays!
• Free Sundae or shake on every Shift!!
• Employee Discount – 50% off everything!
• Quarterly Bonus opportunity!!