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About the Role
The Communications Manager at Bright Data supports the company’s external reputation by creating stronger internal alignment, improving crisis readiness, maintaining reputation-related messaging systems, monitoring risk areas, and supporting proactive and reactive communications. This role owns systems, documentation, monitoring, coordination, and first-draft response work to ensure consistent, fast responses while proactively protecting the company’s reputation, reporting directly to the Senior Director of PR and Communications.
Responsibilities
- Monitor reputation-sensitive topics, external mentions, and emerging risks.
- Maintain a live reputation risk tracker and weekly issue summary.
- Support crisis response through fact gathering, first-draft statements, issue logs, timelines, and monitoring.
- Develop and maintain internal messaging documents for key external narratives.
- Build processes that help employees use approved external messaging and route external assets for review.
- Maintain crisis templates, FAQs, and issue-specific playbooks.
- Support executive conversations with briefing materials, notes, follow-ups, and documentation.
- Draft outreach for relationship-building.
- Coordinate with teams and executives as needed.
- Support crisis training and reputation readiness initiatives.
Requirements
- Strong writer.
- Highly organized.
- Calm under pressure.
- Comfortable with sensitive information.
- Able to work with executives without needing to be the lead voice.
- Good at translating strategy into documents and processes.
- Skilled at monitoring and pattern recognition.
- Able to draft quickly but accept edits.
- Strong judgment about what to escalate.
- Comfortable working with legal, executives, product, security, and marketing.
- Detail-oriented enough to manage trackers and version control.
- Strategic enough to understand why reputation issues matter.
Skills
- Communications
- Public Relations
- Crisis Management
- Reputation Management
- Messaging Development
- Process Improvement
- Monitoring
- Pattern Recognition
- Drafting
- Editing
- Judgment
- Detail Orientation
- Strategic Thinking