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About the Role

This role plays a critical part in driving the success and growth of our restaurant business by overseeing all operational aspects and ensuring a consistently high level of service and guest satisfaction. The VP of Operations will have full oversight of our restaurant operations — including multi-million-dollar locations — with direct responsibility for financial performance, guest relations, and staff development.

Responsibilities

• Develop and implement strategic plans to achieve business objectives, including expansion, revenue growth, and cost control.
• Monitor financial performance, manage budgeting and forecasting, and implement strategies to maximize profitability and efficiency.
• Lead restaurant operations by managing day-to-day activities and executing growth strategies.
• Ensure smooth daily operations, maintain quality standards, and optimize processes for efficiency and productivity.
• Mentor the management team by directing their work, overseeing recruitment efforts, resolving client issues, and addressing employee relations.
• Foster a positive work environment that promotes teamwork and collaboration.
• Uphold exceptional guest service standards, address customer concerns promptly, and implement initiatives that enhance the overall dining experience.
• Partner with the culinary team to oversee quality control measures, ensuring consistency in food, service, and cleanliness.
• Ensure compliance with all health, safety, and sanitation regulations, as well as company policies and procedures.
• Collaborate with marketing teams to develop and implement strategies that drive sales and increase brand awareness.
• Analyze key performance metrics, identify areas for improvement, and implement strategies to address deficiencies and capitalize on opportunities.

Requirements

• 5–10 years of general management experience, with required multi-unit leadership experience
• Extensive full-service GM and/or multi-unit experience with $30M+ in revenue
• Direct experience overseeing a group of restaurants with different outlets/concepts
• Strong oral and written communication skills
• Self-motivated, well-organized, and results-driven professional

Skills

• Strategic Planning
• Financial Management
• Operational Oversight
• Team Leadership
• Guest Service Experience
• Quality Control & Compliance
• Marketing & Promotion
• Performance Analysis
• Oral and written communication skills
• Self-motivated
• Well-organized
• Results-driven

Experience Level

• 5-10 years of general management experience
• Multi-unit leadership experience
• Extensive full-service GM and/or multi-unit experience