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About the Role
Take ownership of a portfolio of accounts, building long-term relationships, uncovering new opportunities, and ensuring every project delivers real impact for clients' investor relations and corporate communications goals. Combine strategic thinking, outstanding client service, and a passion for delivering results to shape the success of both clients and the Account Management team.
Responsibilities
- Lead day-to-day client relationships across a portfolio of accounts, acting as the primary point of contact.
- Build strong, trusted relationships with client stakeholders, progressively developing senior-level engagement.
- Develop a strong understanding of client business models, investor relations strategies and communications agendas.
- Hold regular client status meetings, performance check-ins and activity reviews, particularly around results announcements and campaign delivery.
- Stay abreast of digital trends and industry shifts, ensuring continuous personal and professional development.
- Manage a defined revenue target across multiple client accounts.
- Support client retention through consistent delivery, clear communication and value demonstration.
- Take an active role in renewals, including preparing renewal proposals and negotiations.
- Identify upsell and cross-sell opportunities within existing accounts and escalate larger growth opportunities as appropriate.
- Proactively identify client needs, white space and potential opportunities for additional services.
- Develop new buying and influencer contacts within client organisations.
- Own the development of proposals, pricing and recommendations, with business support.
- Support competitive tenders and new business pitches alongside senior team members.
- Oversee the delivery of projects and retainers across assigned accounts.
- Lead project check-ins before and after key milestones to ensure alignment, quality and efficiency.
- Work closely with delivery, product and specialist teams to ensure work is delivered on time, on budget and to agreed standards.
- Identify and manage risks, issues and dependencies proactively.
- Work collaboratively with senior leadership to support overall account strategy.
- Contribute to knowledge sharing and best practice within the Account Management team.
- Participate in IDX events, industry activities and agency initiatives.
Requirements
- Experience in a commercial Account Management role within a digital, corporate communications, investor relations or related environment.
- Proven experience managing multiple client accounts simultaneously.
- Commercial awareness with experience working to revenue targets.
- Strong project and stakeholder management skills.
- Excellent written and verbal communication skills.
- Ability to identify opportunities and contribute to account growth.
- Collaborative, proactive and detail-oriented approach.
Work Type
- Hybrid working (Tue/Wed/Thu in office)
Benefits
- 20 days PTO, plus 10 public holidays and 2 floating days
- Commuter benefits program
- Dog friendly office, plus competitive rates on pet insurance for your furry friends
- An extensive menu of health care options and providers incl. medical, dental and vision; available on your first day
- Mental Health support including company Employee Assistance Program
- Flexible parental leave
- Paid community volunteer days (incl. school plays and trips)
- Variety of competitive insurance policies incl. short/long term disability and legal
- 401k retirement plan with company match
- Employee perk program giving access to a wide variety of online discount
About the Company
- See your work come to life for iconic brands like lululemon, Lowe's, AT&T
- Work alongside passionate innovators who share your thirst for progress
- Grow your skills with ongoing training, mentorship, and the freedom to experiment
- Thrive in a dynamic environment where big ideas and bold action collide
- Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling