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About the Role
Reflex is seeking an Operations Support Specialist to provide real-time support to retailers and workers across all US markets. This role ensures a personalized, fast, and easy resolution path for issues across multiple channels.
Responsibilities
- Delight customers, particularly in difficult situations, to ensure timely and safe arrival for workers.
- Provide omni-channel support via phone, SMS, email, and Slack, finding creative solutions to real-time fulfillment challenges.
- Review I-9 documentation with high accuracy.
- Onboard new workers and make hiring decisions.
- Operationally react to volume spikes by reviewing profiles, crafting marketing messages, and adjusting schedules with retailers.
- Multitask while maintaining attention to detail and quality.
- Handle issues while adapting to pressure and time constraints.
- Triage issues and escalate to the correct team.
- Collaborate with the team to improve processes and outcomes.
Requirements
- Experience in a customer support or operations role.
- Strong verbal and written communication skills; comfortable communicating via phone, text, and email with both internal team members and external customers.
- Excellent attention to detail; ability to spot developing issues quickly before they escalate.
- Ability to prioritize and manage multiple concurrent tasks in a time-sensitive environment.
- Customer-first mindset and talent for creative, empathetic problem-solving.
- Comfort working with support and operations tools (e.g., ticketing systems, live chat, Slack).
- Weekend availability (busiest days are Friday, Saturday, and Sunday).
- Willingness to take on challenges and learn from failure; ability to work independently and operate in ambiguity.
- Passion for reinventing retail — experience in retail is a plus.
- A relevant degree or comparable formal training, certification, or work experience.
Skills
- Customer support
- Operations
- Verbal communication
- Written communication
- Phone communication
- Text communication
- Email communication
- Attention to detail
- Prioritization
- Multitasking
- Problem-solving
- Empathy
- Support tools
- Operations tools
- Ticketing systems
- Live chat
- Slack
Location
- Austin
Work Type
- Full-time
- Hybrid
Education Level
- Relevant degree or comparable formal training, certification, or work experience
Salary/Compensations
- Full-time non-exempt hourly pay
Benefits
- Dynamic office environment
- Stocked kitchen with drinks & snacks
About the Company
- Reflex is changing the way that 15-million Americans work in retail.
- We're building a platform that matches leading apparel brands with the top tier of retail talent, on-demand.
Equal Opportunity
- Our customers and workers come from all walks of life, and so do we.
- We hire great people from a wide variety of backgrounds.
- If you share our values and our enthusiasm to improve retail, you'll find a home here at Reflex.