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About the Role

This is a hands-on, cross-functional IT support role focused on providing dedicated onsite support for the New York office while managing daily support requests through Jira. You will troubleshoot employee technology issues, resolve tickets, support conference room and workplace technology, and partner with internal teams on escalations and projects.

Responsibilities

• Provide dedicated onsite IT support for employees in the New York office.
• Manage, triage, update, and resolve daily support tickets through Jira.
• Troubleshoot issues related to laptops, operating systems, applications, access, Wi-Fi, VPN, peripherals, printers, and workplace tools.
• Support a primarily macOS environment, with additional support for ChromeOS and Windows.
• Support core applications including Jira, Okta, Google Workspace, Slack, and Zoom.
• Assist with login issues, MFA, password resets, application access, and general SaaS troubleshooting.
• Maintain and troubleshoot conference room and AV technology, including Zoom Rooms, displays, cameras, microphones, and hybrid meeting setups.
• Document ticket updates, troubleshooting steps, escalations, and resolutions clearly in Jira.
• Collaborate with Networking, Security, AV, Workplace, Infrastructure, and other cross-functional teams on escalations and projects.
• Support IT initiatives such as software rollouts, office technology improvements, AV upgrades, and process enhancements.
• Identify recurring issues and recommend improvements to improve the employee support experience.

Requirements

• Minimum of 3 years of experience in technical support, desktop support, service desk, or IT operations.
• Experience managing IT support tickets through Jira or a similar ticketing system.
• Strong familiarity with macOS, ChromeOS, and Windows.
• Strong experience supporting Google Workspace, including Gmail, Drive, Docs, Sheets, Calendar, and Meet.
• Experience with Okta or similar identity management tools, including MFA, password resets, access issues, and login troubleshooting.
• Experience supporting Slack and Zoom, including user access, notifications, meetings, Zoom Rooms, and AV-related issues.
• Familiarity with AI tools such as ChatGPT, Cursor, Claude, or similar productivity platforms.
• Strong troubleshooting skills across laptops, peripherals, SaaS applications, Wi-Fi, VPN, and conference room technology.
• Ability to document technical issues clearly and consistently.
• Strong written and verbal communication skills.
• Strong customer service skills and ability to support users at all technical levels.
• Ability to work independently and collaboratively with cross-functional teams.
• Familiarity with Mosyle, Intune, Jamf, Kandji, or other MDM tools is a plus.
• Basic networking and AV troubleshooting experience is a plus.
• Ability to move equipment as needed, up to 50 lbs.

Skills

• macOS
• ChromeOS
• Windows
• iOS
• Android
• Jira
• Okta
• Google Workspace
• Slack
• Zoom
• ChatGPT
• Cursor
• Claude
• Networking
• AV troubleshooting
• MDM tools

Location

• New York

Work Type

• Onsite
• Full-time

Experience Level

• 3 years of experience

Salary/Compensations

• $40.80—$60 USD

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical benefits
• Dental benefits
• Vision benefits
• 11 paid holidays
• Disability insurance
• Basic life insurance
• Family-forming assistance
• Mental health program

About the Company

• At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
• We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
• DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
• We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

• We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
• In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
• Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
• Whether blatant or hidden, barriers to success have no place at DoorDash.
• We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
• Thank you to the Level Playing Field Institute for this statement of non-discrimination.
• Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
• If you need any accommodations, please inform your recruiting contact upon initial connection.