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About the Role

The Regional Surveillance Technician is responsible for the installation and maintenance of video and access control equipment, including analog and digital systems. This role ensures adherence to policies and procedures while contributing to a safe work environment. The technician will work with the Security Systems and Network Architect to perform preventative maintenance, install and replace equipment, and complete site projects.

Responsibilities

Repairs and maintains CCTV surveillance and Access Control systems; installs new systems.
Installs and maintains technical software and databases.
Trains employees on equipment use and functionality.
Prepares and follows an approved Preventative Maintenance Schedule.
Researches new products and technologies; provides recommendations.
Communicates effectively with all appropriate operational departments.
Builds strong working relationships with guests and employees.
Complies with licensing laws, health and safety and other statutory regulations.
Creates, maintains, and manages system support documentation and records.
Exceeds guest expectations by providing outstanding customer service.
Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting colleagues every day.
Assists in the implementation of the region’s strategic plans.
Ensures projects are prepared and implemented meeting all timelines and regulations are followed.
Responsible for ensuring tracking, completion, and updates of projects requiring the need for surveillance coverage.
Tracks equipment, spare parts, costs, and downtime; ensures uptime by prompt communication with team members.
Programs, commissions, troubleshoots, and maintains digital systems equipment (including network hardware, server and workstation PC hardware, cameras, access control panels).
Provides remote technical support to GCE surveillance team members.
Performs other duties as assigned or directed.

Requirements

Three years’ experience working with casino IP surveillance systems.
Three years’ experience working with access control systems (e.g., Lenel, Gallagher).
Fall Protection, Scaffolding, Lift Training and WHMIS certification.
Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.
Computer literacy in MS Office.
Two years scripting and/or programming experience.
Valid Ontario Driver’s License and clean abstract.
Works independently.
Willingness and capability to learn and develop.
Travels between sites within the region.
Three years’ experience using AutoCAD and MS Visio.
Three years’ experience using Network monitoring software (e.g., Intermapper, Solar Winds, etc).
Three years’ experience managing user and computer accounts in Active Directory.
Three years’ experience maintaining MS Windows operating systems (workstation and server).
Three years’ experience using Remote terminal software, including Remote Desktop Team Viewer.
Three years’ experience in Network hardware configuration and management.
Certified on Honeywell, Avigilon, Milestone, and Genetec Video Management Systems.
Microsoft, Cisco, Belden certified.

Skills

Video and access control equipment installation and maintenance
Analog and digital systems
CCTV surveillance systems
Access control systems
Technical software and databases
Preventative maintenance
New product and technology research
Effective communication
Customer service
Team collaboration
Project management
Equipment and spare parts tracking
Digital systems equipment programming, commissioning, troubleshooting, and maintenance
Network hardware
Server and workstation PC hardware
Cameras
Access control panels
Remote technical support
MS Office
Scripting
Programming
AutoCAD
MS Visio
Network monitoring software
Active Directory
MS Windows operating systems
Remote terminal software
Network hardware configuration and management
Honeywell Video Management Systems
Avigilon Video Management Systems
Milestone Video Management Systems
Genetec Video Management Systems

Location

Regionally

Work Type

Full-time
Onsite

Experience Level

Three years’ experience working with casino IP surveillance systems
Three years’ experience working with access control systems
Two years scripting and/or programming experience
Three years’ experience using AutoCAD and MS Visio
Three years’ experience using Network monitoring software
Three years’ experience managing user and computer accounts in Active Directory
Three years’ experience maintaining MS Windows operating systems
Three years’ experience using Remote terminal software
Three years’ experience in Network hardware configuration and management

Education Level

Post-secondary education in Electronics Engineering or suitable combination of education and experience.

Salary/Compensations

Minimum Salary (CAD $) 43,500
Midpoint Salary (CAD $) 54,500
Maximum Salary (CAD $) 65,500

Benefits

Inclusive and collaborative working environment
Tools and technology needed to delight clients
Opportunity to work with and learn from diverse industry leaders
Freedom to Innovate
Environment that values diversity as a source of strength
Work hard and have fun

About the Company

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada.
With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms.
Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

Equal Opportunity

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.
We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
We are committed to promoting Responsible Gambling.