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About the Role

LCCM is seeking a Student Advisor to act as the welcoming front-line point of contact for students, staff, and visitors. The role provides information, guidance, and signposting to ensure enquiries are directed efficiently. This position is key in creating a positive first impression and helping students access support services.

Responsibilities

• Act as the first point of contact for student enquiries in person, by email, telephone, and online.
• Provide friendly, professional, and accurate information on a wide range of student matters.
• Triage enquiries and identify the most appropriate department or colleague for further support.
• Arrange appointments or referrals for students with relevant teams such as Student Finance, Disability & Wellbeing, Student Success, Academic staff, IT, or Technical Services.
• Support students in navigating College systems, processes, and services.
• Escalate urgent or complex matters to senior colleagues.
• Welcome visitors to the College professionally and courteously.
• Notify staff of visitor arrivals and arrange collection or escort visitors to appointments.
• Support room bookings, meeting arrangements, and general front-of-house presentation.
• Help maintain a safe, organised, and welcoming reception environment.
• Support day-to-day administrative tasks within Student Services.
• Assist with enrolment, induction, and re-enrolment activities.
• Help prepare student letters, status confirmations, and standard documentation.
• Maintain accurate records of enquiries, appointments, and referrals.
• Undertake weekly student attendance calls and signpost them to support services.
• Ensure student information is handled confidentially and in line with GDPR requirements.
• Build positive relationships with students and contribute to a welcoming campus culture.
• Support student events, inductions, and engagement activities.
• Promote awareness of support services available across the College.
• Gather feedback from students and share insights with the wider team.
• Undertake duties as directed by the Head of Student Services.
• Work collaboratively with colleagues across academic and professional services teams.
• Participate in training and development opportunities.
• Adhere to College policies including equality, diversity, safeguarding, health and safety, data protection, and student conduct.
• Represent the College professionally at all times.
• Undertake different or additional duties in line with business requirements.
• Occasionally undertake business travel between other GUS sites within London, UK, or internationally.

Requirements

• Experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Experience supporting individuals from diverse backgrounds.
• Experience managing enquiries and solving problems effectively.
• Experience maintaining accurate records and data.
• Experience dealing with enquiries and providing support.
• Experience working with people from diverse backgrounds.
• Experience carrying out administrative tasks accurately.
• Must be able to prove the right to work in the UK.

Skills

• Excellent communication and interpersonal skills
• Experience managing enquiries and solving problems effectively
• Experience maintaining accurate records and data

Location

• London

Work Type

• Full-time

Experience Level

• Entry-level

Salary/Compensations

• Competitive DOE

Benefits

• 20 days annual leave
• Pension 5% personal contribution & 3% Company contribution
• Season Ticket Loan (T&C's apply)
• Vision Express Eye Care Vouchers
• Training & Development opportunities (T&C's apply)
• Staff Discount Scheme – via My Rewards Hub, from various retailers
• Refer a friend scheme for staff members (T&Cs apply)
• Social events on campus and through GUS Social Committee
• Professional development opportunities, including training and career progression pathways.
• Employee wellbeing programmes and access to counselling services.

About the Company

• LCCM is committed to supporting its students to develop into confident, capable, and industry-ready graduates.
• LCCM is a fully-owned subsidiary of Global University Systems.
• Employees are expected to maintain the values of the group and comply with the code of conduct, as well as equality and diversity, health and safety, and safeguarding policies.

Equal Opportunity

• We are committed to recruiting a diverse workforce and welcome applications from all sections of the community.
• We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.
• We’re also committed to providing adjustments to those who may require support with the recruitment process.