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About the Role

Convene Hospitality Group is seeking an experienced Event Production Manager to oversee the planning and execution of high-quality events, coordinating event production details, and on-site operations to ensure a seamless and exceptional guest experience.

Responsibilities

• Plan and oversee all aspects of meetings programs across our physical, hybrid and virtual products.
• Effectively communicate both verbally and written, with all level of associates, clients, and all Convene departments in an attentive, friendly, courteous, and service-oriented manner.
• Effectively listen to, understand, and clarify concerns raised by associates and clients.
• Serve as a pre-sales support function for our Sales team to advise on applicable deadlines and requirements to ensure a successful event.
• Work closely with Sales Department to prepare room diagrams and photos, and facility insights; assist relationship managers in getting clients through the contract phase.
• Schedule and host kick-off call with client.
• Develop event timelines, communicate & enforce all pre-production deadlines to clients.
• Serve as the primary point of contact for the client leading up to day-of event.
• Facilitate conversations to understand their needs for all aspects of their program including but not limited to culinary, service, & AV.
• Prepare and distribute all room diagrams.
• Work closely with culinary and service team to finalize menus and timing.
• Partner closely with our AV teams to ensure the client’s AV needs are understood, communicated to AV Operations, and executed properly.
• Recommend and/or coordinate with third party vendors for event enhancements and experiences (florists, musicians, branding, linens, etc) as required.
• Host client Run of Show Review with AV Production team for Hybrid Events.
• Create and maintain detailed event documentation for each booking.
• Track project timelines and status updates in Clickup.
• Responsible for the creation of PEO’s (Program Execution Orders), program diagrams, and invoices for post-contract add-ons.
• Support our Event Site Production team with the collection of the livestream event platform details, including, but not limited to, agenda, speaker details, sponsor details, and other collateral.
• Conduct pre-event and post-event debriefs for our internal stakeholders.
• Follow up with client with any post-event deliverables.
• Conduct weekly regular PEO meetings with on-site operations teams.
• Provide status updates to internal and external stakeholders on pre-production milestones to ensure successful delivery on the day of the event.
• Supervise proper calculation of all program checks and ensure client approval and signatures.
• Ensure collection of all program balances.

Requirements

• 3+ years in a customer facing role
• Prior experience in event planning and project management
• Comfort using web based collaboration tools including, but not limited to Slack, Salesforce, SmartSheets, Google Suite
• Familiarity with SaaS, event platform/video/web conferencing a plus
• Strong business acumen and staying cool under pressure
• Natural problem solver, obsessed with finding appropriate solutions to meet customer needs
• Able to multitask, and obsessed with customer satisfaction

Skills

• Event Planning
• Project Management
• Client Relations
• Communication (Verbal and Written)
• Problem Solving
• Multitasking
• Customer Satisfaction
• Collaboration Tools (Slack, Salesforce, SmartSheets, Google Suite)
• SaaS
• Event Platform/Video/Web Conferencing

Location

• 100 Stockton

Work Type

• Full-time

Experience Level

• 3+ years in a customer facing role
• Prior experience in event planning and project management

Salary/Compensations

• Salary Min: $80,000 Salary Max: $88,000
• Eligible for Convene's annual incentive performance bonus plan.

Benefits

• Day-one health coverage for you and your family
• 24/7 virtual care
• Emotional well-being support
• Fertility & family planning benefits
• Generous PTO
• Your birthday off
• Paid parental leave
• Year-end holiday closure
• 401K with company match
• Support for education, courses, and certifications
• Ongoing career growth opportunities
• Recognition programs to celebrate milestones
• Volunteer and give-back opportunities

About the Company

• Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together.
• The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond.
• We love bringing people together in person, and that passion for great experiences extends to our employees as well.
• If you're interested in creating inspiring moments of connection, consider joining our team.
• At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences.
• Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day.
• We want everyone here to feel welcome, supported, and free to be themselves.
• If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Equal Opportunity

• Convene Hospitality Group is proud to be an equal opportunity employer.
• We welcome applicants of all backgrounds, experiences, and perspectives.