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About the Role

The Boutique Proprietor is responsible for leading and managing all aspects of a Benefit Cosmetics boutique, driving sales performance, delivering exceptional client experiences, and cultivating a high-performing team. This role serves as the primary leader within the boutique, overseeing the Sales & Service Lead and Brow & Beauty Expert team, and acting as the key liaison between in-store operations and the Sales Manager. The Proprietor embodies the Benefit brand, champions its heritage and values, and ensures consistent execution of brand standards to maximize business results and client satisfaction.

Responsibilities

Achieve and exceed product and service sales goals on a daily, weekly, monthly, and annual basis.
Actively promote and sell Benefit's products and services by demonstrating expertise and making personalized recommendations.
Perform Benefit services including waxing, tinting, and laminations in compliance with Benefit standards and State Board guidelines.
Ensure the highest level of client experience is consistently delivered, creating a memorable and personalized experience.
Build and maintain strong client relationships, encouraging repeat visits and driving client retention.
Address and resolve client concerns or issues promptly and professionally.
Proactively drive in-store events and animations to generate business, improve client loyalty, and elevate brand visibility.
Build, lead, and develop a high-performing team, promoting accountability and a performance culture.
Provide ongoing coaching, training, and performance management to support team members’ growth and success.
Foster a positive work environment that promotes collaboration, innovation, and employee engagement.
Communicate closely with appropriate Benefit partners on all issues, concerns, and opportunities.
Serve as a brand ambassador and role model, inspiring the team through exceptional storytelling of Benefit's heritage, values, and culture.
Cultivate a positive and engaging environment for clients, store personnel, and employees.
Develop and maintain strong relationships with key clients and stakeholders.
Continuously monitor and analyze boutique performance data, identifying opportunities to formulate and execute action plans.
Communicate closely with the Sales Manager on all performance results, issues, concerns, and opportunities.
Leverage entrepreneurial thinking to propose strategies and initiatives that drive local business growth.
Analyze local market and competitor activity to identify opportunities for growth and improvement.
Oversee all day-to-day boutique operations, ensuring efficiency, compliance, and adherence to policies and procedures.
Ensure the boutique is consistently well-maintained, clean, and organized.
Support the execution of action plans, merchandising guidelines, new product launches, and company programs.
Monitor boutique inventory and coordinate with partners to maintain optimal stock levels.
Facilitate smooth and accurate client transactions.
Maintain compliance with all Internal Control policies and ensure audit readiness.

Requirements

A minimum of 2 years' experience in beauty sales, retail management, or a related field.
Proven track record of achieving sales and service goals.
Must maintain compliance with State Board regulations at all times.
Must maintain and display a valid state-issued aesthetician or cosmetologist license for the work state.
Must have proof of insurance, a current and valid driver’s license, and a reliable means of transportation.
Must be authorized to work in the U.S. and successfully complete the E-Verify process.
Must be able to work nights, weekends, and some holidays, as needed.
Ability to travel within the assigned geography, by air if necessary, for up to 4 days per week.

Skills

Team Management
People Development
Caring Leadership
Influence
Retail Strategy
Sales Management
Financial Management
Business Development
Entrepreneurial Spirit
Forward Thinking
Client Obsessed
Customer Relationship Development
Operational Excellence
Inventory Management
Retail Management
Time Management
Attention to Detail
Adaptability
Strong Written and Verbal Communication Skills
Ability to Track and Monitor Retail Data
Data Analysis and Interpretation
Intermediate Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Booxi
PowerBI
Learning Management Systems, or Similar

Location

177 7th Ave, New York, NY 10011

Work Type

Full-time

Experience Level

2+ years of experience in beauty sales, retail management, or a related field

Education Level

Valid state-issued aesthetician or cosmetologist license

Salary/Compensations

$81,100 – $94,600 annually
Eligible to earn a sales incentive bonus and/or commission

Benefits

Comprehensive health, dental, and vision plans
401(k) plan with employer matching
Various paid time off programs
Employee discounts/perks
Life insurance
Disability insurance
Flexible spending accounts

About the Company

Benefit Cosmetics is dedicated to making beauty radically feel good, producing iconic products since 1976.
They are a global brand in more than 60 countries with thousands of Brow Bars, Boutiques, and Beauty Experts.
As part of the LVMH Group, they combine prestige power with an indie spirit.

Equal Opportunity

The duties and responsibilities described are not a comprehensive list, and additional tasks may be assigned to the employee from time to time.
The scope of the job may change as necessitated by business demands.