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About the Role
The Customer Service Associate plays an essential role in delivering best-in-class service to clients, driven by a passion for the fashion industry and Andrews' business. This role requires a customer-first mentality, strong clienteling and customer service skills, and structured problem-solving abilities within a fast-paced operational environment.
Responsibilities
- Deliver exceptional service by connecting with clients, anticipating needs, and aiming to provide a transformational shopping experience.
- Continuously update knowledge of fashion trends, Andrews' brand, and vendors to provide the best client service.
- Achieve personal performance targets.
- Support the broader team by contributing to in-store and company-wide events, promotions, and initiatives.
- Assist with daily store tasks and ensure compliance with company policies and processes.
- Receive and unpack merchandise, ensuring all products are floor-ready.
- Prepare and ship customer orders according to quality standards.
- Complete incoming and outgoing transfers accurately, maintaining inventory integrity.
- Utilize inventory management systems to maintain store inventory integrity.
- Provide general store support, including presentation, markdowns, reticketing, and replenishment.
- Offer sales-floor assistance as needed.
- Support digital functions, including content creation, online chat, and store email.
- Provide daily task support to management.
- Demonstrate excellent communication skills with in-store and organizational team members.
- Collaborate effectively across teams, including in-store, back office, and digital departments.
Requirements
- Experience in a luxury retail sales environment.
- Knowledge of clienteling and luxury retail customer service skills and techniques.
- Proficiency in Inventory management.
- Familiarity with Microsoft 365 Suite (Outlook, Teams, SharePoint).
- Performance and metric-driven high-achiever.
Skills
- Clienteling
- Customer service excellence
- Structured problem solving
- Planning
- Organization
- Innovative mindset
- Collaborative mindset
- Cross-functional mindset
- Communication skills
- Inventory management
- Microsoft 365 Suite
About the Company
- Andrews is on a strategic journey to deliver a best-in-class customer experience.
- The company is transitioning to an omnichannel business and operating model.