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About the Role
Assist with scheduling and dispatching responsibilities, provide back-up support for pharmacy operations, and coordinate deliveries using logistics software. This role involves customer outreach for delivery scheduling and support, preparing shipments, and managing office supplies.
Responsibilities
- Assist with scheduling and dispatching responsibilities such as record keeping and scheduling.
- Providing back-up support and organization for Pharmacy operations
- Filing and administration
- Outreach to customers and patients (via phone, text, or email) for scheduling timely deliveries.
- Support patients with inquiries and investigations into missed deliveries, order status, and other order related communications as needed.
- Coordinating deliveries and routing orders on the logistics software for in-house deliveries, local couriers, and third-party logistics companies
- Preparing orders for shipments as per GreenShield Pharmacy Shipping protocols, and coordinating third-party logistics pickup and drop off.
- Office management - cleaning, ordering and stocking pharmacy and business supplies, shipping/receiving, administration as needed.
- Support the Manager, Logistics and Warehouse and Pharmacy Manager in continuous improvement and optimization of shipping/receiving and logistics processes at GreenShield Pharmacy
- Receiving shipping orders and performing quality control following cold chain procedures.
- Prepare shipping labels and prepare packages following delivery protocols, and when applicable cold chain procedures.
- Ensure pharmacy and shipping materials are well stocked in daily-weekly basis, keep inventory and order new supplies.
- Assist with deliveries during working hours if required or to fill in for staff during holidays.
- Responsible in incoming and outgoing shipping products.
- Coordinate the flow of materials throughout the company with other pharmacy sites
- Dispose of cardboard boxes into dumpster in parking lot on a daily basis.
- Constant open communication with drivers to ensure that operations continue to run smoothly and efficiently.
- Communicate with courier customer support as needed.
- Manage and support the customer service interactions between the clinical staff, patients, and the patients’ clinics from a shipping/logistics standpoint
- Arriving to the office in the morning to collect and check that all medications are ready and packed for delivery.
- Communicate and coordinate as needed with the Logistics and warehouse team at other GreenShield sites
- Act as a representative of the GreenShield Pharmacy
- Care for designated GreenShield automobiles
- Assisting with day-to-day duties as delegated by the pharmacy manager.
Requirements
- Must have a valid G license
- Proficiency in English is required for this position.
- Ability to work independently.
- Highly organized, and self-driven individual
Skills
- Shipping
- Logistics
- Warehouse operations
- Record keeping
- Scheduling
- Customer outreach
- Delivery coordination
- Logistics software
- Shipment preparation
- Office management
- Inventory management
- Quality control
- Cold chain procedures
- Communication
Location
- Mississauga, Ontario
Work Type
- On-site
- Monday to Friday
Experience Level
- 2+ years' experience in shipping, logistics, or warehouse environment
Salary/Compensations
- CAD $43,721.00 - 68,706.00
About the Company
- GreenShield is a not-for-profit social enterprise that brings coverage and care together.
- Founded in 1957, the company introduced North America’s first prepaid drug plan.
- Their mission is to create better health for all Canadians.
- They are noble challengers, purposefully building a better way.
Equal Opportunity
- GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all.
- We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.
- Information received relating to accommodation will be addressed confidentially.